Primary Details

Time Type: Full time

Worker Type: Contingent Worker

The purpose of this role is to partner on IT delivery for assigned platforms, providing development, configuration, testing, and support services. This role involves managing relationships with Application Development and Maintenance (ADM) Managed Service Providers and other vendors, collaborating with business and technical experts to design solutions meeting global business needs, and implementing enhancements to optimise platform cost and business value.

Responsibilities:

• Develop and manage direct relationships with business and IT stakeholders, and serve as the primary liaison with service providers to ensure alignment with organisational goals, priorities, and the fulfilment of service-level agreements and delivery commitments. 
•  Oversee end-to-end delivery across key platforms, engaging with stakeholders to deliver on schedule.
•  Manage production incidents and ensure timely production support within agreed SLAs.
•  Accountable for change and release management to ensure quality and consistency of code deployment.
•  Provide technical leadership for assigned platforms to project teams.
•  Collaborate with vendors for packaged applications to manage platform lifecycle for security and risk minimisation.
•  Ensure adherence to disaster recovery policy and participate in recovery exercises.
•  Influence technology adoption to improve application performance and business value.
•  Recommend annual maintenance and enhancement budgets based on business demand and priorities.
• Balance operational delivery and risk commitments by identifying emerging, underlying, and accumulating risks across processes and controls. Understand their impact on service recipients and stakeholders, clearly communicate the risk landscape to leaders, and assist in prioritising resources in response and formalising, where required, in conjunction with the first line risk team.
   

Work Experience:

Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Experience partnering with leaders to understand business processes and needs.
• Application development experience.
• Vendor management experience.
• Increasing levels of responsibility.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.
   

Preferred Qualifications include:

• Degree in Computer Science, Computer Engineering or Management Information Systems.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Travel Frequency:

Occasional (approximately 5-10 trips annually)

US Only - Physical Demands:

General office jobs:  Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Analytical Thinking, Application Development, Commercial Acumen, Critical Thinking, Intentional collaboration, Managing performance, Platform Management, Prioritization, Process Improvements, Product Management, Reliability Engineering, Resource Planning, Risk Management, Software Development Life Cycle (SDLC) Methodologies, Stakeholder Management

Application Close Date: 26/05/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.