Role Summary:
We are looking for talented candidates who can manage projects, solve technical problems on medical networks, assist commercial teams with the sales process, communicate effectively, and deliver presentations in front of technical and non-technical leaders. The AVS Digital Architect is responsible for driving connectivity for Alcon AVS (Alcon Vision Suite) products as well as legacy Alcon medical devices. The AVS Digital Architect will also perform integrations with our customers and their EHR vendors. Integrations will involve general networking (TCP/IP), DICOM, HL7, FHIR, and all related networking. The AVS Digital Architect will also assist as needed to support any connectivity concerns (questions & troubleshooting) for all network capable medical equipment. As a hybrid technical professional, the AVS Digital Architect will lead integrations and serve as a technical subject matter expert to solve interoperability challenges that may arise.
The successful candidate will join a growing team in a family-like atmosphere. No two days are quite the same as you will have a mixture of some of each of the following each day.
- Ensure AVS installs are connected in a timely manner
- Drive connectivity on all Alcon hardware (medical devices) and software (SaaS/SaMD) product lines
- Manage all phases of Project Plans for hardware and software integrations including stakeholder management
- Track time of installation of Alcon AVS products customers
- Own regional integration process
- Define data flow map for customer integrations
- Ensure all project installation phases are completed in a timely manner by supporting all installation process phases
- Follow processes related to proper documentation after each task
- Respond to monitoring alerts indicating offline devices
- Occasionally lead classes related to networking and medical device interoperability
- Assist with User Acceptance Testing (testing product prior to hand over to customer)
- Complete Alcon assigned training on time
- Maintain professional communications when interacting with internal and external customers
- Engage other Alcon functional teams as needed to address customer issues
- Exhibit boundaryless collaboration ways of working when partnering with other teams
- Own issues through the process until a handoff is confirmed
- Proactively identify process improvements related to local and global tasks
- Create presentations for customers and/or Alcon teams at every level including executives, medical staff, and I.T.
- Backfill other roles on the team as needed, domestically and internationally
- Proactively remain current on industry trends
- Exemplify a customer focused attitude
- Act with a sense of urgency / bias for action
- Be results oriented
- Perform duties ethically
- Strict requirements to laws, regulations, and company policies
Qualifications/Requirements
- 3+ years of experience in Healthcare or Medical industry
- 2+ years experience with DICOM and/or HL7
- Fluency in Portuguese
- Fluency in English (international meetings are conducted in English)
- Excellent verbal, written, and communication skills
- Excellent customer service skills
- Excellent troubleshooting skills
- Able to explain difficult concepts to a wide audience including senior leadership, non-technical customers, and tech savvy customers
- Experience in troubleshooting networks and general IT issues
- Some level of travel (up to 25%) to attend regional leadership meetings, customer visits, attend conferences, etc
- Ability to lift network equipment weighing up to 15 kg (not frequently)
- Ability to work remote as needed
- Proficiency with Microsoft Office tools including Excel, Powerpoint, and Outlook; proficiency with project planning software is a plus
- Scheduling flexibility including occasional after hours or weekends as needed
- Ability to manage all aspects of customer service, customer satisfaction, and contractual commitments
- Experience configuring network hardware; experience with servers and VMWare is a plus
- Negotiation skills are critical
Desired Characteristics
- Cisco certifications - Any
- Comptia certifications - Any
- Medical field certifications: DICOM, HL7
- Understanding of FHIR
- Project Management Certifications (PMP)
- Experience supporting healthcare customers with BAA agreements
- Experience with global security and privacy standards including GDPR, HIPAA, HITECH, network, security, data and privacy issues
- Experience in developing/managing integration solutions, web services and schemas such as XML/JSON
- Previous help desk experience
- Previous network engineer experience
- Previous firewall experience
- Previous Project Management experience
- Fluency in additional languages is a plus
- Experience in relational database such as MySQL and/or Oracle is a plus
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