Principal Product Designer

Accountabilities:

• Define and lead the product design vision for infrastructure experiences spanning cloud environments, Kubernetes, hosts, network performance, databases, and complex technical telemetry.
• Design dashboards, workflows, and data visualizations that reduce cognitive load and help engineers troubleshoot systems effectively, particularly during high-pressure incident response.
• Establish coherent, fail-safe interaction patterns across infrastructure products, guiding users through monitoring, investigation, mitigation, and root-cause analysis.
• Lead the creation of new product vision with a clear connection to adoption, revenue, customer value, and broader business objectives.
• Partner directly with product, engineering, and go-to-market leaders, including senior executive stakeholders, to influence strategic roadmaps and major product decisions.
• Develop deep technical fluency in areas such as cloud architecture, container orchestration, network protocols, eBPF-based instrumentation, databases, and observability through continuous collaboration and hands-on exploration.
• Plan and conduct user interviews, usability testing, and ongoing research with SREs, platform engineers, DevOps practitioners, and other technical users, translating insights into meaningful product direction.
• Drive the integration of AI-assisted diagnostics, anomaly detection, and human-in-the-loop workflows into infrastructure experiences.
• Establish and maintain high standards for product design craft, component-based systems, accessibility, interaction patterns, and design consistency across the infrastructure portfolio.
• Mentor senior and mid-level designers and provide design leadership beyond a single product team or pod.
• Lead large-scale, cross-functional design initiatives and collaborate with principal designers across other product areas to maintain a coherent overall platform experience.
• Help mature cross-functional design processes and establish effective collaboration between design, product, and engineering teams working with complex telemetry and technical data.
• Build a continuous research and feedback loop that keeps product strategy grounded in real-world operating conditions.
• Build strong relationships with senior engineering and product leadership and represent the design organization in strategic discussions.

Requirements

• 12+ years of professional experience in product design, UX design, or a closely related discipline, with a portfolio demonstrating complex, data-heavy B2B SaaS or enterprise products.
• Demonstrated intellectual curiosity about technology, with evidence of independently learning unfamiliar technical domains and developing meaningful fluency in complex systems.
• Experience designing products for technical audiences such as software engineers, SREs, DevOps practitioners, platform engineers, or similar users, or a strong ability to ramp quickly into these domains.
• Strong user research capabilities, including interviews, usability testing, synthesis, and the ability to use research findings to materially influence product direction.
• Advanced proficiency with Figma and experience building or contributing to component-based design systems at scale, with the ability to think in systems rather than isolated screens or features.
• Strong understanding of WCAG 2.1 AA accessibility standards and assistive technologies, including the ability to independently identify accessibility issues and mentor other designers in accessible design practices.
• Proven ability to connect design initiatives to measurable business outcomes, KPIs, and OKRs, including experience demonstrating revenue or adoption impact rather than relying solely on usability metrics.
• Strong written and verbal English communication skills and comfort collaborating across US and India time zones.
• Demonstrated ability to operate independently across multiple teams and navigate complex organizational environments.
• Experience partnering directly with VP- or SVP-level product and engineering stakeholders on strategic initiatives.
• A visible professional presence within the design community through activities such as conferences, writing, mentorship, or other contributions beyond an individual employer.
• Direct experience with observability, infrastructure monitoring, cloud platforms such as AWS, Azure, GCP, or OCI, or adjacent developer-facing technologies is advantageous.
• Experience designing AI-assisted or LLM-based products and familiarity with AI-native design and development tools such as Figma AI, Cursor, or Claude Code is a plus.
• Working knowledge of frontend fundamentals such as HTML, CSS, and React is beneficial for effective collaboration and engineering handoff.
• Strong facilitation skills for cross-functional design sprints, workshops, and strategic alignment sessions.

Benefits

• Opportunity to define design vision for complex infrastructure and observability experiences used by highly technical customers.
• Significant strategic influence across product, engineering, and broader platform initiatives.
• Direct exposure to emerging AI-assisted diagnostics, anomaly detection, and AI-native product experiences.
• Opportunity to work on complex data visualization, distributed systems, cloud infrastructure, Kubernetes, networking, databases, and related technical domains.
• Close partnership with senior product and engineering leadership on initiatives with measurable customer and business impact.
• Ability to establish design standards, influence design systems, and raise the craft bar across a broad product area.
• Mentorship and leadership opportunities across senior and mid-level design talent.
• Flexible remote working model based in India, with close collaboration across US and India teams.
• Inclusive and collaborative environment that values diverse perspectives, nontraditional career paths, and authentic contributions.
• Opportunity to participate in large-scale, cross-functional initiatives and collaborate with design leaders across multiple product areas.
• Salary, healthcare, paid leave, and other employment benefits are determined by the hiring company and discussed during the recruitment process.