Principal Product Manager - Billing

Accountabilities:

• Define and own the product strategy and roadmap for the billing domain, covering invoicing, payment processing, commissions, collections, disbursements, reconciliation, and automation capabilities.
• Operate as the general manager for the product area, taking ownership of strategy, execution, prioritization, and financial outcomes while operating within established product governance frameworks.
• Translate insurer billing practices, payment preferences, financial controls, regulatory requirements, and customer needs into clear, prioritized product capabilities and measurable outcomes.
• Lead product discovery for complex billing, payment, and financial-operations challenges, partnering closely with customers and internal stakeholders to identify problems and develop scalable solutions.
• Serve as the primary product steward for billing and finance personas, ensuring workflows reflect real-world operational constraints, customer obligations, servicing requirements, and business needs.
• Provide product leadership for AI-enabled and application-level decision-support capabilities that can improve payment optimization, collections prioritization, anomaly detection, and exception handling within appropriate controls.
• Partner with data science and analytics teams to incorporate models, scores, and insights into billing workflows in ways that are explainable, trusted, and operationally useful.
• Translate billing rules, payment-plan structures, commission logic, and reconciliation requirements into configurable and scalable capabilities while maintaining an appropriate balance between automation and human oversight.
• Guide the adoption of straight-through processing while ensuring transparency, effective exception management, and clearly defined escalation paths.
• Ensure billing workflows, financial transactions, and product recommendations are auditable, compliant, and aligned with applicable internal and external governance requirements.
• Partner with Engineering and Architecture to ensure billing products are technically sound, scalable, secure, and aligned with broader platform standards.
• Collaborate with Product Marketing, Sales, Finance, Professional Services, and other stakeholders to support value articulation, enablement, customer engagement, and consistent product positioning.
• Exercise strong judgment and proactively identify risks, trade-offs, dependencies, and opportunities while making clear recommendations to stakeholders and leadership.

Requirements:

• Hold a bachelor’s or master’s degree, or have equivalent relevant experience, combined with at least 7 years of product management experience in SaaS, enterprise software, or comparable technology environments.
• Demonstrate experience owning complex workflow-driven or decision-centric product domains, ideally involving financial transactions or highly regulated business processes.
• Bring experience designing, building, or integrating sub-ledger or General Ledger solutions within insurance or financial-services environments.
• Possess a deep understanding of P&C insurance billing operations, including invoicing, payment processing, collections, commissions, disbursements, reconciliation, and relevant regulatory and compliance requirements; hands-on experience with billing systems is strongly preferred.
• Have experience delivering configurable, transaction-centric platforms that incorporate rules-driven, AI-enabled, or model-informed workflows while translating customer requirements, regulatory constraints, financial controls, and analytical outputs into governed product decisions.
• Demonstrate strong product management fundamentals, including the ability to decompose complex problems into structured capabilities and prioritize initiatives using value, risk, effort, and strategic impact trade-offs.
• Be comfortable working within agile and iterative delivery models and managing ambiguity and shifting priorities while maintaining execution discipline.
• Demonstrate the ability to partner effectively with Engineering, Data, Architecture, Finance, and business leaders, communicating complex concepts clearly to both technical and non-technical audiences.
• Exercise significant autonomy and sound judgment within defined strategic and governance frameworks, proactively surfacing risks, dependencies, and trade-offs with actionable recommendations.
• Possess strong organizational discipline, professional documentation practices, and a consistent focus on decision rationale, accountability, and measurable outcomes.
• Be able to operate effectively in complex environments where multiple priorities and stakeholders must be coordinated simultaneously.
• Be legally authorized to work in the country of the job location, as visa sponsorship is not available for this position.
• Be willing to travel up to 20% as required.

Benefits:

• U.S. base salary ranging from $137,800 to $245,500 USD, depending on geographic location, with higher ranges applying to designated metropolitan areas.
• For U.S. locations, salary ranges include $171,900–$245,500 for Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, and Washington, DC; $163,700–$233,900 for Chicago, Dallas–Fort Worth, Houston, Minneapolis, Philadelphia, Colorado, Connecticut, Maryland, Rhode Island, and Vermont; $155,600–$222,300 for Georgia, Michigan, North Carolina, New Hampshire, Oregon, and Wisconsin; and $137,800–$215,400 for other U.S. locations.
• For Canada-based employees, the stated salary range is $135,000–$185,000 CAD.
• Eligibility for annual bonus compensation, subject to applicable plan terms and individual eligibility.
• Flexible work environment designed to support productivity, collaboration, and work-life flexibility.
• Medical, dental, vision, life, and disability insurance, with benefits varying according to role and location.
• 401(k) retirement plan with an employer match of up to 6%, capped at $12,000 annually.
• Flexible Spending Accounts and Health Savings Accounts.
• Paid holidays, vacation, and volunteer time.
• Employee Assistance Program supporting employee wellbeing.
• Opportunity to shape a strategic billing product area within the insurance technology sector, with exposure to AI-enabled product capabilities, financial operations, and complex enterprise workflows.
• Inclusive, collaborative environment with opportunities for learning, professional development, and cross-functional leadership.