As Principal Product Manager for the Connections Platform, you will define the strategy and roadmap for a platform that supports critical experiences across Zillow. Your work will directly shape core services including Leads and Switchboard Agents, which help teams across Zillow connect customers with the right next step. In this role, you will partner across the company to evolve a scalable platform, improve customer experiences, and help define the future of agentic capabilities at Zillow.
You Will Get To
Own and drive the Connections Platform vision, strategy, roadmap, and execution in alignment with Zillow’s strategic priorities.
Partner with teams across Zillow to understand business needs, align priorities, and translate them into scalable product requirements.
Shape the future of Zillow’s Leads platform and Switchboard Agents capabilities to support more intelligent, agentic customer and partner experiences.
Use AI-enabled tools to rapidly prototype ideas and build lightweight solutions, including internal workflows, auditing tools, and configuration experiences.
Leverage data, experimentation, and analysis to identify platform opportunities, improve decision-making, and enhance the customer experience.
8+ years of product management experience, ideally in a platform-focused environment, with a track record of owning strategy and execution for complex products.
Technically fluent and able to work effectively with APIs, database schemas, data models, and scalable platform architectures.
Skilled at building strong cross-functional relationships and aligning the needs of multiple teams and stakeholders across a matrixed organization.
Comfortable navigating ambiguity, quickly learning new domains, and synthesizing use cases into clear product direction.
Experienced in building scalable platform capabilities that anticipate future needs and support a broad range of internal users and use cases.
Able to use data, analytics, and AI-enabled tools to uncover insights, guide decisions, and improve product and customer outcomes.
Familiar with AI-driven or agentic product experiences, such as lead nurturing, lead classification, or similar intelligent workflow capabilities.
Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.