Principal Product Manager, Fraud and Risk

Accountabilities:

Own the product vision, strategy, and roadmap for fraud investigation and risk prediction solutions, ensuring alignment with business objectives and customer needs.
Lead customer conversations and solution discovery sessions to support product adoption, improve activation, and gather actionable insights.
Develop a deep understanding of customer workflows, trusted agent networks, and industry-specific challenges to inform product decisions.
Make strategic product and business decisions in ambiguous environments by synthesizing customer feedback, market trends, and data-driven insights.
Define and communicate product roadmaps, strategic priorities, and recommendations to customers, executives, and internal stakeholders.
Build alignment across engineering, design, data science, operations, sales, customer success, and solutions teams to ensure successful product execution.
Provide regular progress updates, action plans, and strategic recommendations to senior leadership.
Collaborate with operations teams to optimize the onboarding experience for new notaries and trusted agents.
Work with strategy teams to identify new business opportunities, develop innovative business models, and create revenue opportunities for agents.
Shape go-to-market strategies that increase engagement and strengthen the community within the trusted agent network.
Partner with fraud operations and customer support teams to investigate fraud cases and establish continuous feedback loops that improve platform capabilities.
Explore and introduce emerging technologies, including machine learning, computer vision, Public Key Infrastructure (PKI), and real-time analytics.
Translate product requirements into clear functional specifications, prioritize engineering roadmaps, troubleshoot customer issues, and oversee multiple software development initiatives.
Drive continuous product improvement while supporting the broader mission of building secure and reliable digital transactions.
Requirements:
10+ years of experience in software development, ideally combining SaaS, startup, B2B, and B2C environments.
At least 5 years of experience in technical product management, with a proven track record of delivering complex software products.
3+ years of experience applying design thinking methodologies to product development.
Demonstrated experience building fraud prevention, cybersecurity, identity verification, or risk management products.
Strong product management expertise, including product vision development, strategic planning, roadmap prioritization, and execution.
Solid technical understanding of APIs and SDKs, with the ability to lead engineering discussions around information architecture, object models, and data flows.
Experience with platform products, marketplaces, PKI, or real-time analytics is highly desirable.
Previous experience working with digital documents or electronic signature solutions is a plus.
Ability to influence stakeholders, negotiate priorities, build consensus, and drive results across cross-functional teams.
Excellent communication and presentation skills, including the ability to engage confidently with executive audiences.
Ability to explain complex technical and business concepts clearly to diverse audiences.
Strong customer orientation and a genuine passion for building intuitive, high-quality user experiences.
Comfortable navigating ambiguity, evaluating multiple possible solutions, and making sound decisions with incomplete information.
Strong interpersonal skills, with the ability to manage competing perspectives, encourage collaboration, and influence outcomes.
Innovative and forward-thinking mindset, with the ability to anticipate emerging challenges and identify opportunities before they arise.
A technical degree is considered an advantage.
Willingness to travel occasionally for company events, team gatherings, industry conferences, and customer or partner meetings.
Benefits:
Annual compensation: Expected total cash compensation ranging from $200,000 to $260,000, depending on experience, qualifications, skills, and location.
Equity as part of the overall compensation package.
Comprehensive medical, dental, and vision insurance.
Life insurance and short- and long-term disability coverage.
401(k) retirement plan with a 4% employer match, starting on the date of hire.
Unlimited paid sick and vacation time.
14 paid company holidays annually.
12 weeks of paid parental leave.
A four-week paid sabbatical after five years of continuous full-time employment.
Health Reimbursement Arrangements covering fertility and gender affirmation services.
Monthly Grubhub credit for meals.
Monthly work-from-home stipend.
Professional development allowance to support continuous learning and career growth.
Monthly wellness reimbursement.
Occasional opportunities to connect in person through company summits, team gatherings, and industry events.