Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
The Principal Product Manager, Platform & Design Systems will own the strategy, development, and execution of our global portal, design system, and frontend framework. This individual will define and evolve the core platform, ensuring it provides scalable, user-friendly solutions for internal teams and customers. The role involves close collaboration with engineering, design, and business stakeholders to create a unified, seamless experience across our products.
Who We’re Looking For:
We are seeking a highly strategic and innovative leader who thrives in a collaborative, fast-paced environment. The ideal candidate is an experienced product manager with a deep understanding of platform development, design systems, and frontend frameworks. You are passionate about creating scalable solutions that drive efficiency and enhance user experience. You excel at cross-functional collaboration, influencing stakeholders, and driving strategic initiatives. You are data-driven, user-focused, and have a strong ability to balance technical complexity with business impact.
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Some of What You'll Do
Direct Reports: This can be a management role with direct reports and can also be a high-level individual contributor.
Strategic Vision & Execution
- Define, execute, and maintain the product strategy for our global portal, design system, and frontend framework.
- Develop and own the long-term roadmap, ensuring alignment with business goals and user needs.
- Drive innovation by identifying gaps and opportunities to enhance the platform’s capabilities.
Cross-Functional Collaboration
- Partner with engineering, design, marketing, and sales teams to ensure alignment on platform objectives.
- Act as a bridge between product managers, developers, and designers to ensure a cohesive approach to platform development.
- Work closely with operations teams on release planning, customer communications, and incident management.
Platform & Design System Governance
- Oversee the development of customer-branded portals, ensuring a seamless and scalable approach to customization.
- Manage and evolve the design system and frontend framework, setting standards for branding, structure, workflow, and functionality.
- Establish governance processes for design system adoption and platform consistency across teams.
User Experience & Performance Optimization
- Champion a user-centric approach, conducting research and gathering insights to improve usability.
- Track and analyze key performance indicators (KPIs) to measure platform effectiveness.
- Ensure seamless API and integration management, supporting scalable interactions with third-party systems.
Feature Prioritization & Road mapping
- Identify deficiencies and opportunities to enhance the platform’s structure and usability.
- Prioritize features that provide the most value to both internal teams and end-users.
- Lead requirements grooming and roadmap planning, ensuring structured and efficient development.
Communication & Stakeholder Engagement
- Act as the evangelist for the platform, clearly articulating its value to key stakeholders.
- Lead platform socialization efforts, including internal communications, steering committees, and customer outreach.
- Develop and maintain comprehensive documentation and training materials for platform users.
Financial & Administrative Oversight
- Manage platform project financing, ensuring efficient allocation of resources.
- Oversee administrative functions related to platform operations and governance.
Experience, Education, and Certifications:
- 8+ years of Product Management experience, preferably in platform, design systems, or frontend frameworks.
- Proven track record of driving platform adoption and delivering user-centric solutions.
- Strong experience in design system governance and frontend development best practices.
- Familiarity with data analytics and dashboards is a plus.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and leadership abilities, with experience influencing cross-functional teams.
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
