Principal, Safety and Risk Management

Accountabilities:

• Own the complete operating system for reported safety events, from intake and triage through investigation, systematic event analysis, corrective and preventive action, and verified case closure.
• Build a strong reporting culture that encourages safety events to be surfaced and addressed effectively.
• Lead investigations of serious events, including root cause and apparent cause analyses, while establishing investigation standards and reference taxonomies for use at scale.
• Translate investigation findings into corrective and preventive actions with clear owners and deadlines, and drive those actions through verified closure across teams.
• Respond to high-risk clinical events requiring immediate attention, including situations involving impaired providers or adverse patient behavior, while providing timely and compassionate guidance.
• Develop and maintain patient safety and event management protocols and policies in partnership with Clinical Operations, Legal, and Compliance.
• Define safety metrics and baseline event rates, own the Clinical Risk Dashboard, and analyze trends and contributing factors.
• Prepare metrics, trend analyses, and case narratives for quarterly Quality and Patient Safety reporting to clinical leadership and the board.
• Support Patient Safety Review Committee and peer-led governance activities while ensuring investigations meet regulatory, accreditation, and delegated credentialing expectations.
• Provide evidence of clinical oversight required for payer and accreditation reviews.
• Build and execute detailed project plans for new and emerging patient safety programs in collaboration with clinical leadership.
• Partner with clinical product teams to incorporate safety and risk management expertise into product development.
• Help shape the staffing model, responsibilities, and operating structure of the safety and risk function as it grows.

Requirements

• Active clinical license as a master's-level therapist (LCSW, LPC, LMFT), doctoral clinical psychologist (PhD/PsyD), or psychiatric clinician (PMHNP-BC, MD/DO).
• 7+ years of experience in healthcare patient safety or clinical risk management, including direct ownership of event investigation and corrective action.
• Demonstrated experience building or substantially scaling a safety event or clinical risk program from project planning through launch and growth.
• Strong knowledge of established patient safety methods, clinical industry standards, and structured investigation practices.
• Sound clinical judgment when triaging and escalating issues, with the ability to distinguish clinical matters from operational or legal questions and route them appropriately.
• Strong data fluency, including the ability to define meaningful metrics, critically assess dashboards, interpret trends, and develop deeper analytical approaches.
• Proven ability to drive corrective actions to verified closure across teams outside your direct management structure.
• Exceptional written and verbal communication skills, with the ability to document investigations clearly and present findings to senior clinical and business leaders.
• Deep commitment to ethical, patient-centered care and continuous quality improvement.
• Comfort operating as an early leader within a developing function and adapting to new technologies and evolving processes.
• Certification in Quality and Patient Safety, Healthcare Quality and Management, Healthcare Risk Management, or an equivalent patient safety credential is strongly preferred.

Benefits

• Estimated base salary of $144,000–$280,000, depending on qualifications, experience, and geographic location.
• Equity compensation and meaningful ownership opportunities.
• Medical, dental, and vision coverage.
• HSA/FSA options.
• 401(k) retirement savings.
• Work-from-home stipend.
• Therapy reimbursement.
• 16-week parental leave for eligible employees.
• Carrot Fertility annual reimbursement and membership.
• 13 paid holidays annually, plus a holiday break between December 25 and December 31.
• Flexible PTO.
• Employee Assistance Program (EAP).
• Training and professional development opportunities.
• Fully remote work environment.