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Greater London, England, United Kingdom
Remote only
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time.
Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience.
Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.
As a Principal Solution Architect, you will engage with global enterprise clients to architect end-to-end solutions and map out implementation approaches tailored to their unique business needs. You will be responsible for deeply understanding the complexities and interdependencies of each client environment, working with internal departments to quickly break down barriers, and providing best practices and guidance to build client confidence.
Your ultimate goal will be to ensure clients begin their Pindrop journey well positioned to become highly successful customers.
Engage and consult with global, strategic clients to architect solutions that deliver maximum value, including offering best-practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance.
Assist the sales team in building prospect confidence in Pindrop’s solutions by articulating complex product functionality, cloud architecture, and network architecture in a simple, easy-to-understand manner.
Identify and document all potential risks that could impact a prospect’s or customer’s successful deployment and full optimization on Pindrop. Lead internal discussions with stakeholders and build mitigation plans.
Write accurate Statements of Work (SOWs) with proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing.
Lead complex deployments from project kickoff through transition, including gathering technical and functional requirements, configuring the solution, and supporting Pindrop customers with testing, training, and go-live.
Gain deep product knowledge and partner closely with Product and Engineering teams to identify product gaps and influence new features and products on the roadmap.
You are customer-obsessed and passionate about delivering high-quality results.
You are resilient in the face of challenges, change, and ambiguity.
You are optimistic and believe you can turn problems into solutions.
You are resourceful, excited to uncover innovative solutions, and willing to teach yourself something new when needed.
You take accountability, do the things you say you will do, under-promise, and over-deliver.
You are nimble and adaptable when priorities change, while continuing to see the forest through the trees.
8+ years of experience in SaaS professional services or consulting.
BSc/BEng or higher degree in Computer Science, Mechanical Engineering, Electrical Engineering, or equivalent experience.
5+ years of experience implementing and leading enterprise, global SaaS projects.
Expertise in creating and managing web services, including REST, SOAP, and WSDL.
Passion for helping solve complex problems and proven ability to understand progressive technology.
Ability to explain highly technical concepts and functionality in a simple, easy-to-understand way.
Expertise with CCaaS provider solutions, Salesforce, and other CRM platforms.
As a Pindropper, you will join a rapidly growing company that is making technology more human with the power of voice. You will work alongside some of the best and brightest people in the industry.
We are a passionate group committed to excellence, but that does not stop us from enjoying the journey as a team through chess and poker tournaments, catered lunches, happy hours, wellness programming, and more. Because we take our jobs seriously, we also make time for rest with Unlimited PTO, Focus Thursdays, and company-wide rest days.
Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers.
Support peers in delivering implementations.
Support pre-sales technical and functional requirements gathering.
Writing SOWs and supporting redlines.
Scoping and architecting new opportunities.
Implementing Pindrop solutions for customers.
Teach us something new about how we can deliver faster projects with customers fully operationalized by the time the project closes.
Lead the organization in adopting the PS 2.0 Architect program.
As part of Pindrop, you will have a direct impact on our growing portfolio of products and help shape the future of security in the voice-driven economy.
We hire great people and take care of them. Here is a snapshot of the benefits we offer:
At Pindrop, our Core Values are fundamental beliefs at the center of everything we do. They are the guiding principles that shape our actions and behaviors.
Our Values are deeply embedded in our culture in both big and small ways. They help us determine the right path forward, especially when the answer is not immediately clear. We believe in taking accountability, making thoughtful decisions, and acting in ways that reflect who we are.
By making decisions and taking action with our Core Values in mind, we believe we can achieve our goals and keep Pindrop a great place to work.
Audaciously Innovate — We continue to change the world and the way people safely engage and interact with technology. As first-principles thinkers, we challenge standards, take risks, and learn from our mistakes in order to drive positive change and continuous improvement. We believe nothing is impossible.
Evangelical Customers for Life — We delight, inspire, and empower customers from day one and for life. We create partnerships and experiences that result in shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
Execution Excellence — We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs required to deliver quality, effective solutions on time.
Win as a Company — Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity, and celebrate our successes. We are better together.
Make a Difference — Every day, we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.
#LI-Remote
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.
Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.