PRINCIPAL SPECIALIST (TRANSFORMATION)

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As part of the Transformation Office at CHARLES & KEITH GROUP, the incumbent will play a key role in supporting the definition and execution of the Group’s transformation journey. This role focuses on driving / implementing strategic and transformative initiatives across China (merchandising, inventory management, marketing, retail operations, VM, ecommerce, etc.), driving change management, ensuring smooth adoption of new processes and ways of working, and providing analytical and coordination support to enable the delivery of these initiatives. The incumbent will act as a connector across teams, ensuring clarity, alignment, and engagement throughout the transformation journey.

Job Responsibilities

1. Transformation & Strategy Enablement

· Support the Head of Transformation (based in Singapore) in setting / reviewing / prioritizing the Group’s strategy & transformation roadmap.

· Drive the design and implementation of strategic and transformative initiatives in China (online, retail), ensuring smooth execution across departments / functions.

· Track and report progress across initiatives, address roadblocks, support cross-functional teams to progress as per plan and achieve their objectives.

· Provide insights on risks, bottlenecks, and opportunities for improvement in project execution and adoption.

2. Change Management & Engagement

· Support change management initiatives by developing communication materials, training support, and engagement programs to help employees understand and adopt new ways of working.

· Act as a transformation ambassador by reinforcing key messages, addressing employee concerns, and gathering feedback to improve adoption.

· Monitor employee engagement and readiness, proposing initiatives to enhance adoption and workplace satisfaction.

3. Operating Model Enforcement

· Document and map current vs. future structures, accountabilities & KPIs, decision rights, governance / forums (cross-functional coordination), processes, ways of working to support business readiness for long-term ambitious growth.

· Partner with business units to identify pain points, track efficiencies, and recommend enhancements for greater operational effectiveness.

· Contribute to the development and adoption of standardized operating model, processes, ways of working, tools, and templates for transformation initiatives.

4. Data & Insights

· Support initiatives development by conducting / supporting required analysis.

· Monitor transformation metrics, KPIs, and employee feedback to inform decision-making.

Job Requirements

· Bachelor or Master’s degree in Business, Finance, Management, or related discipline.

· 5–10 years of experience in strategy & management consulting, business transformation, strategy development / implementation, or project management (experience in retail, fashion, or consumer industries preferred).

· Strong communicator and stakeholder engagement skills with the ability to work across functions and levels.

· Analytical mindset with attention to detail and ability to synthesize data into clear insights.

· Prior experience interfacing with C-level executives, and strategy leads, and presenting business cases and ROI assessments to senior stakeholders.

· Proven track record of leading or supporting large-scale transformation programs.

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