Principal TAC Project DBA & Scripting Engineer

Accountabilities

• Manage database-related requests for Synapse applications from the Technical Assistance Center's project team.

• Collaborate with other Principal TAC engineers to ensure technical depth, knowledge sharing, and continuity across database support activities.

• Develop and enhance cross-training methodologies focused on database technologies, processes, and best practices.

• Identify opportunities to streamline database-related requests, including customer-specific scripts, database extracts, and recurring tasks such as medical record number (MRN) conversions.

• Design, implement, and continuously improve active database monitoring solutions to provide visibility into system health, performance, availability, and potential support issues.

• Assess challenges experienced by customers and engineers, recommending process improvements that strengthen the overall support experience.

• Maintain expert-level knowledge of database technologies, medical imaging products, and related technical developments through continuous learning.

• Provide database-related technical training and collaborate with other senior specialists to improve team readiness.

• Participate in customer site visits when necessary, including occasional short-notice or overnight travel to support customer systems.

• Follow established quality procedures and comply with applicable regulatory requirements, including relevant U.S. FDA medical device regulations, ISO 13485 standards, and other applicable laws and standards.

• Adapt working hours when necessary to support business needs, including occasional overtime, holidays, or work outside standard hours.

Requirements:

• Bachelor's degree required.

• Oracle certification at the Oracle Certified Associate (OCA) level or higher.

• At least 10 years of relevant professional industry experience.

• Advanced database administration knowledge across current Synapse applications.

• Advanced understanding of clinical data transfer protocols and interfaces, particularly HL7 and DICOM.

• Extensive working knowledge of Synapse applications, workflows, and their implementation.

• Advanced knowledge of Synapse application front-end technologies.

• Strong understanding of medical informatics architecture, including VMware and storage solutions.

• Ability to interpret technical data, apply product knowledge, and make independent decisions to resolve complex issues.

• Excellent communication and interpersonal skills, including a professional and effective telephone manner.

• Strong organizational, prioritization, and multitasking skills, with the ability to deliver results in a fast-paced, collaborative environment.

• Commitment to continuous learning and adherence to quality, regulatory, and compliance requirements.

Preferred qualifications:

• Master's degree.

• SQL certifications.

• Relevant technical certifications, such as Microsoft, VMware, or Cisco.

• Security certifications, such as Security+ or higher.

• Willingness to travel occasionally, up to approximately 10%, depending on business needs.

• Ability to meet the physical requirements of the role, including extended periods of sitting, frequent keyboard use, and regular verbal communication.

Benefits:

• Remote work: The position is advertised as remote, although eligibility to work from Canada should be confirmed.

• Senior-level technical scope: Opportunity to influence database support practices, monitoring solutions, and technical processes.

• Professional development: Ongoing learning and opportunities to maintain expertise in database administration, medical imaging technologies, and related systems.

• Technical collaboration: Work closely with senior engineering specialists on complex database and healthcare technology challenges.

• Meaningful impact: Contribute to the reliability and support readiness of medical imaging systems used in healthcare environments.