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Charlotte, North Carolina, United States
Onsite
Shift: Wednesday -Saturday 6:00AM-4:30PM
Pro Fulfillment Center Supervisors are responsible for leading and supervising a team of approximately 15 - 20 local Team Member Associates. This role supervises and analyzes the overall productivity of the Pro Fulfillment market team and ensures processes adherence. Delivery Supervisors are responsible for the following activities:
Essential Functions:
•Supervises a Pro Fulfillment Associates team responsible to support delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.
•Interviews, hires, and trains all associates on Pro Job site Delivery processes and systems.
•Effectively motivates and manages associates on a daily basis. Creates/promotes the daily schedule of employees.
•Communicates with customers who have escalated issues to improve Pro Job site delivery experiences, lead problem solving efforts, and create brand loyalty and lasting customer relationships.
•Demonstrates effective oral and written communication skills and a comprehensive understanding of policies and procedures with Pro Job site Delivery.
•Applies knowledge of Delivery Operations processes to manage and improve operations.
•Reviews Market-level productivity and quality metrics with Markets on a Daily/Weekly and Monthly basis and utilizes this information to drive operations improvements at the Market level.
•Assists the MDM and AMDM in supervision of Warehouse operations and Inventory control of full Pro Job site delivery assortment. Understands Warehouse operational processes, Inventory management principles and 3PL delivery provider management.
•Utilizes and reviews Warehouse Management System (WMS) for inventory reconciliation and audits on a daily basis.
•Needs a knowledge of financial statements and plans to analyzes variances and creates corrective actions in support of the AMDM. Assists AMDM in labor budget planning.
•Prepares action plans, resolves problems, completes audits and identifies trends.
•Identifies capability gaps and provides coaching in partnership with 3rd party delivery operator’s leadership teams to address gaps and improve service.
•Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experiences.
•Contributes to positive environment, fosters collaboration and tangible contribution. Supervises a Pro Fulfillment Associates team responsible to support delivery operations including performance monitoring, inbound call monitoring, customer service escalations, issue identification and resolution and continuous improvement efforts.
•Interviews, hires and trains all associates on Pro Job site Delivery processes and systems.
•Effectively motivates and manages associates on a daily basis. Creates/promotes the daily schedule of employees.
•Communicates with customers who have escalated issues to improve Pro Job site delivery experiences, lead problem solving efforts, and create brand loyalty and lasting customer relationships.
•Demonstrates effective oral and written communication skills and a comprehensive understanding of policies and procedures with Pro Job site Delivery.
•Applies knowledge of Delivery Operations processes to manage and improve operations.
•Reviews Market-level productivity and quality metrics with Markets on a Daily/Weekly and Monthly basis and utilizes this information to drive operations improvements at the Market level.
•Assists the MDM and AMDM in supervision of Warehouse operations and Inventory control of full Pro Job site delivery assortment. Understands Warehouse operational processes, Inventory management principles and 3PL delivery provider management.
•Utilizes and reviews Warehouse Management System (WMS) for inventory reconciliation and audits on a daily basis.
•Needs a knowledge of financial statements and plans to analyze variances and creates corrective actions in support of the AMDM.
•Prepares action plans, resolves problems, completes audits and identifies trends.
•Identifies capability gaps and provides coaching in partnership with 3rd party delivery operator’s leadership teams to address gaps and improve service.
•Maintains continuous dialogue with 3PL vendor partner(s) to address and resolve claims and complaints received involving In Home Customer Delivery experiences.
•Contributes to positive environment, fosters collaboration and tangible contribution.
•Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
•Identifies and takes action on needs for efficient operations, safety issues, and bottlenecks
•Expedite receiving, picking and shipping of priority product (e.g., Special Order Express (S.O.E.) or Special Order Sales (S.O.S.))
Minimum Requirements:
•High School Diploma or GED
•4 years’ directly related experience
Preferences:
•Bachelor’s Degree – Operations, Supply Chain, Business Administration or related field
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
About Lowe’s
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.