Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!
POSITION PURPOSE/MISSION:
The Process Excellence Analyst III independently leads defined HR service design, implementation, and improvement initiatives throughout the service lifecycle. This role partners across HR and business functions to understand business and employee needs, facilitate process and service design activities, translate business decisions into operational solutions, and coordinate implementation activities across stakeholders. The Process Excellence Analyst III applies established Process Excellence methodologies while exercising judgment in developing process designs, business rules, requirements, validation approaches, implementation materials, and service measures. The role identifies issues and opportunities that require broader service, policy, technology, or leadership decisions and brings forward recommendations for resolution.
MINIMUM QUALIFICATIONS:
- Bachelor's Degree in Human Resources, Business Administration, Organizational Leadership, Industrial Engineering, Information Systems, Business Analytics, or related discipline; or equivalent relevant experience.
- Three (3) or more years of progressive experience in Human Resources, HR Operations, Shared Services, Business Operations, Process Improvement, HR Technology, Analytics, or related disciplines.
- Experience analyzing and documenting business processes, operational procedures, business requirements, or service workflows.
- Experience coordinating cross-functional process improvement, implementation, or operational initiatives.
- Demonstrated ability to analyze operational data, identify trends and root causes, and develop actionable recommendations.
- Strong analytical, facilitation, organizational, problem-solving, and stakeholder collaboration skills.
- Proficiency with Microsoft Excel and experience developing reports, process maps, presentations, or operational documentation.
- Ability to independently manage defined initiatives and competing priorities.
PREFERRED QUALIFICATIONS:
- Experience with Workday, UKG, or other enterprise HR technology platforms.
- Exposure to Lean Six Sigma, process improvement, business analysis, project management, or change-management methodologies.
- Experience developing business requirements, business rules, process maps, validation scenarios, or testing materials.
- Experience facilitating stakeholder discovery, process design, or improvement sessions.
- Experience developing operational metrics, dashboards, scorecards, or service-performance reporting.
MAJOR ACCOUNTABILITIES:
Analyze & Design Services
- Lead analysis of assigned current-state processes and services to identify gaps, inconsistencies, dependencies, and improvement opportunities.
- Conduct stakeholder interviews and facilitate defined discovery and process-design sessions.
- Translate approved business decisions into operational process and service designs.
- Develop process maps, business rules, workflow designs, operational documentation, and service materials.
- Identify opportunities for simplification, standardization, automation, and improved employee or leader experience.
- Maintain approved service designs and supporting documentation throughout the service lifecycle.
Translate Needs into Implementation Requirements
- Translate business and service decisions into clear, implementation-ready business requirements.
- Develop business rules, validation scenarios, test scripts, operational procedures, and supporting implementation materials.
- Partner with HRIS and other enablement teams to clarify requirements, evaluate proposed solutions, and resolve implementation questions.
- Identify and document dependencies, risks, assumptions, decisions, and open issues.
- Evaluate whether proposed operational or technology solutions align with approved service requirements and escalate material gaps.
Lead Readiness & Implementation Activities
- Lead defined implementation and readiness activities across stakeholders.
- Develop and maintain implementation plans, readiness materials, milestones, and action tracking.
- Coordinate business validation and document results, defects, decisions, and required changes.
- Partner with delivery teams to confirm operational processes, documentation, knowledge resources, and supporting materials are ready for implementation.
- Support service launch, adoption, and stabilization.
- Incorporate approved implementation changes and lessons learned into service documentation.
Analyze Service Performance & Recommend Improvements
- Develop and maintain KPIs, SLAs, service-health measures, and recurring performance reporting for assigned services.
- Analyze operational data, process performance, technology insights, and stakeholder or customer feedback to identify trends and recurring issues.
- Conduct root-cause analysis and distinguish process, technology, knowledge, policy, and adoption issues.
- Measure service performance before and after implementation or process changes.
- Develop recommendations for process and service improvements based on data and operational insights.
- Present findings, options, and recommendations to Process Excellence leadership and service stakeholders.
Decision Support & Influence
Works independently in the analysis, design, implementation, and improvement of defined HR services using established Process Excellence methodologies and service direction.
The Process Excellence Analyst III is responsible for:
- Leading defined process and service analysis activities.
- Developing operational process and service designs within approved business direction.
- Translating business decisions into implementation-ready requirements and operational solutions.
- Coordinating implementation and validation activities across stakeholders.
- Identifying risks, dependencies, process gaps, and improvement opportunities.
- Recommending operational and service improvements supported by data, stakeholder feedback, and root-cause analysis.
- Escalating decisions requiring broader service design, policy, technology, funding, or leadership direction.
We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).
