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Boston, Massachusetts, USA, United States of America
Onsite
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and what we’ll accomplish togetherHere’s the impact you’ll make and what we’ll accomplish together
As a Process Improvement Consultant, you’ll serve as both a subject‑matter expert and a strategic change agent, driving standardization, leading new‑product and implementation projects, and championing continuous‑process enhancements across the organization.
What you’ll do
Lead process‑standardization initiatives – evaluate current workflows, identify improvement opportunities, and design repeatable, best‑practice processes that increase efficiency and quality.
Own end‑to‑end project delivery for new products, system implementations, and major change programs, ensuring schedules, milestones, and deliverables stay on track; proactively alert stakeholders when risks arise.
Conduct requirements analysis and solution design – work with business owners and technical teams to translate business needs into streamlined, standardized processes and supporting tools.
Develop and maintain a repository of process assets – create process maps, SOPs, templates, and reporting dashboards that enable consistent execution and knowledge sharing.
Facilitate cross‑functional collaboration – partner with operations, IT, product, and compliance groups to align process changes with technology enablement and regulatory requirements.
Measure and report improvement outcomes – define key performance indicators, collect data, and present results that demonstrate value‑add (e.g., cycle‑time reduction, error‑rate decline, cost savings).
Coach and mentor team members – provide guidance on Lean, Six Sigma, or other improvement methodologies, fostering a culture of continuous improvement throughout the organization.
Support change management – develop communication plans, training materials, and rollout strategies to ensure successful adoption of new processes and tools.
You have…
Bachelor's degree (any field, though Business, HR, Finance, or related fields are preferred)
Strong analytical mindset with excellent attention to detail
Basic proficiency in Microsoft Office Suite, particularly Excel
Effective written and verbal communication skills
Demonstrated ability to learn new systems and processes quickly
Strong organizational and time management abilities
Comfort working both independently and as part of a team
What you bring…
Self-motivated attitude with genuine desire for professional growth
Natural problem-solving abilities and curiosity to understand complex processes
Adaptability and flexibility in a fast-paced, learning environment
Resilience and positive attitude when facing new challenges
Collaborative spirit and willingness to support team members
Detail-oriented approach with commitment to accuracy and quality
Open mindset for receiving feedback and continuous improvement
Ability to prioritize multiple tasks while maintaining high standards
Professional demeanor and reliability in meeting deadlines
Eagerness to develop expertise in benefits administration
Nice to Have
Internship or coursework in benefits administration, human resources, or data analysis
Previous experience with database management or data processing
Familiarity with healthcare or group benefits concepts
Experience with project coordination or administrative support roles
Knowledge of SQL, data visualization tools, or advanced Excel functions
Customer service or client support experience
Professional certifications in HR, benefits, or related fields
Experience working in a consulting or client services environment
Understanding of compliance requirements in benefits administration
Bilingual capabilities
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
