Processing Specialist- Insurance Tracking

The Processing Specialist handles insurance documents on behalf of our financial institution clients, directly impacting the timeliness and accuracy of the homeowner’s property insurance coverage. This role requires proven ability to manage deadlines and meet quality standards with accuracy and consistent attention to detail.  It also requires the use of good judgment to solve problems and make business-appropriate decisions consistent with Assurant procedures and best practices.

Primary Job Accountabilities/Responsibilities

Process documents in an accurate and timely manner to ensure proper insurance coverage for homeowners and client satisfaction goals.

• Identify policy type and determine appropriate action needed.   For example: PUD, Townhome, Flood, Wind, etc.
• Make appropriate updates to client database in order to meet regulatory obligations. 
• Make timely premium payments from established escrow accounts to ensure continuous coverage.
• Manage time to handle multiple demands and competing priorities. 
• Meet deadlines and quality standards

Communicate and coordinate with insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements.

• Be professional in all communications, act in a manner consistent with Assurant values and honor Assurant’s commitments. 
• Demonstrate empathy regarding your work and the impact it has on the Client and homeowner.
• Address any questions, concerns, or suggestions in a timely and appropriate manner.

Build and maintain effective internal working relationships and support teamwork in meeting company goals. 

• Understand how the Processing Specialist role fits into the larger organizational context and ensure the smooth hand off of work (incoming and outgoing).  
• Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and homeowners.

Basic Qualifications

• High school diploma or GED
• Basic computer skills
• 1-year work experience

Preferred Qualifications/Experience

• Strong attention to detail
• Ability to adapt well to change
• Banking, finance, mortgage lending experience
• Demonstrated ability to work successfully in an environment focused on production and quality

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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