ProdOps Engineer 3

Production Operations Engineer 3 – P3 (ProdOps / SRE) 

Location: Bangalore – Hybrid 

Experience: 5–8 years 

Shift: 24/7 Rotational shifts (Including Night Shifts & Weekend On-Call) 

About the Role 

The Production Operations Engineer will support and stabilize large-scale production systems with a focus on incident management, monitoring, site reliability, and customer-facing communications. This is a hands-on role requiring ownership of critical production issues in a 24/7 environment. 

Key Responsibilities 

• Own and manage Critical and High production incidents end-to-end. 

• Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts. 

• Improve MTTR, MTTA, alert quality, and operational stability. 

• Perform root cause analysis (RCA) and drive corrective actions. 

• Monitor production systems and proactively detect issues. 

• Automate operational tasks using Go, Python, Shell, or Perl. 

• Maintain dashboards, alerts, runbooks, and SOPs. 

• Handle customer-facing communications during incidents. 

• Coordinate with Engineering, Product, CloudOps, and Support teams. 

• Guide junior engineers and support shift handovers. 

• Lead automation initiatives to reduce toil and manual intervention.  

• Write and review operational automation using Go / Python / Shell / Perl.  

• Act as a technical reviewer for reliability‑critical changes.  

• Influence architecture decisions with operability and reliability in mind.  

• Own and standardize runbooks, SOPs, and disaster recovery processes. 

Leadership & Mentorship 

• Provide technical leadership and mentorship to ProdOps engineers. 

• Guide shift teams during complex situations. 

• Support onboarding, training, and upskilling of team members. 

• Drive operational maturity across the team. 

 

Tech Stack & Expertise 

Required Technologies 

• Containers & Orchestration: Docker, Kubernetes, Helm 

• Cloud Platforms: AWS / GCP / Azure 

• Infrastructure as Code: Terraform 

• CI/CD: Jenkins, Harness, GitHub Actions, ArgoCD, GitLab CI 

• Monitoring & Observability: Prometheus, Grafana, ELK, Datadog, New Relic, Loki 

• Version Control: Git, GitHub, GitLab 

• Scripting: Go or Python or Shell or Perl 

Qualifications 

• 6+ years of experience in Production Operations, SRE, or Cloud Reliability roles. 

• Proven experience leading major production incidents in customer‑facing systems. 

• Strong background in distributed systems, Kubernetes, and cloud environments. 

• Experience mentoring engineers and driving reliability initiatives. 

• Excellent written and verbal communication skills. 

What We Offer 

• An opportunity to be part of a dynamic and innovative team. 

• Inclusive and collaborative work environment. 

• Continuous learning and professional development opportunities. 

• Exposure to large-scale and customer-critical systems.