ProdOps & Support Engineer

About the Role

We are looking for a talented and data-driven ProdOps and Support Engineer – an energetic self-starter and problem-solver with outstanding technical skills, and interested in growing and learning from the best.

Responsibilities:

• Monitor, maintain and support Optimove’s production environment.
• A key person for integration projects and requests from customers (data and application-oriented).
• Investigate and debug ETL processes.
• Conduct data QA and analysis (Snowflake, MsSQL, BigQuery).
• Perform configuration management.
• Create robust and scalable processes.
• Communicate directly with customers to solve technical issues.

Requirements:

• Outstanding technical skills.
• Experience in SaaS B2B.
• Experience with SQL.
• Fast learner looking to be exposed to, and to work with, new technologies.
• Strong interpersonal and communication skills.
• Team player with self-learning and problem-solving abilities.
• Agile, highly motivated, exceptional work ethics, ambitious, a super-multitasker and with a sense of responsibility to follow through on tasks.
• You should be able to talk about technology, even with non-technical people in a clear and coherent way.
• Ability to learn quickly in a fast-pasted environment, and come up with creative ideas for improvements.
• Technologies fascinate you – you must be familiar with software technologies (such as web and mobile SDK, APIs, SQL, JSON, HTML, JavaScript).
• Strong attention to details and ability to effectively articulate technical challenges and solutions.
• Must be eligible to work in the UK – we are unable to provide sponsorship at this time
• This is a Hybrid role, and you will be required in our Dundee office two days per week. 

Desired:

• Experience working with enterprise-grade customers.
• Experience debugging issues in web applications – logs, networking, etc.
• Experience with monitoring tools (DataDog, Kibana, Elastic).
• Understanding of networking terminologies and functionality such as DNS, http, ports etc...

Optimove offers a vibrant, people-first culture where innovation, ownership, and continuous learning shape everything we do. Our UK team enjoys a modern office with a hybrid work model, daily lunch budget when onsite, and a fully stocked kitchen, along with a wide range of social events throughout the year. We’re committed to helping our people grow in an inclusive, supportive workplace recognised as one of the UK’s Best Workplaces in Tech and for Wellbeing.