What are we looking for?
- Bachelor’s degree in Information Technology, Supply Chain, Engineering, Business, or a related discipline.
- Relevant SAP, Warehouse Management, Logistics, or business analysis certification is preferred.
- Experience supporting Warehouse Management and Logistics business processes.
- Experience with enterprise Warehouse Management and Logistics solutions; experience with SAP ECC, SAP S/4HANA, SAP WM, SAP EWM, or comparable platforms is preferred.
- Experience gathering requirements and preparing functional and process documentation.
- Experience supporting testing, deployment, cutover, hypercare, and change-management activities.
- Experience working with business stakeholders, technical teams, and delivery partners.
- Experience supporting regional or global initiatives is preferred.
- Min 8 yrs of experience with core SAP WM & EWM Knowledge:
- 2 End-to - End SAP WM/EWM implementation /Rollout experience with strong business process and configuration knowledge.
- Organization Structure: Defining and mapping warehouse numbers, storage types, storage sections, picking areas, and storage bins.
- Master Data Management: Configuring material masters, storage bin structures, hazard ratings, and capacity checks.
- Warehouse Processes: Setting up internal routing, physical inventory procedures, replenishment strategies, and slotting/rearrangement, Batch management
- Strategies: Advanced configuration of put away and picking strategies (e.g., FIFO, LIFO, fixed bin, large/small quantities).
What will be your key responsibilities?
Business Analysis & Product Support
- Partner with business stakeholders to understand operational needs, pain points, and improvement opportunities.
- Gather, analyze, document, validate, and manage business requirements.
- Translate business needs into functional specifications, user stories, acceptance criteria, and solution requirements.
- Support prioritization and refinement of enhancements, incidents, technical debt, and product backlog items.
- Conduct impact assessments and contribute to business cases for new initiatives.
- Facilitate workshops and stakeholder discussions to drive clear decisions and solution alignment.
- Convert user feedback and operational insights into product enhancements, backlog items, and continuous-improvement opportunities.
- Plan and support user workshops, demonstrations, feedback sessions, training, and adoption activities.
- Build strong relationships with warehouse, logistics, distribution, and business users to understand operational priorities and adoption barriers.
Warehouse Management & Logistics Expertise
- Provide business-process and product expertise across Warehouse Management, Logistics Execution, Inventory, Distribution, and connected Supply Chain capabilities, independent of any single technology platform.
- Support inbound, outbound, inventory, shipping, receiving, and warehouse execution processes.
- Support process harmonization and adoption of enterprise and global standards where applicable.
- Identify opportunities for simplification, automation, control improvement, and better user experience.
- Support business process design aligned with enterprise, regional, and cluster operating requirements.
- Act as the functional subject matter expert for assigned WMS and Logistics capabilities.
AMEA DT CoE Responsibilities
- Support the AMEA DT CoE in driving solution consistency, governance, and functional best practices.
- Contribute to process standardization and template alignment across clusters and regional initiatives.
- Participate in solution reviews, design validation, and governance activities.
- Promote reusable solutions and help reduce unnecessary regional customization.
- Develop and maintain functional standards, playbooks, process documentation, and knowledge assets.
- Share lessons learned and reusable practices across projects, deployments, and sustainment teams.
- Contribute to capability building and continuous improvement within the CoE.
- Contribute to capability roadmaps by connecting business priorities, user needs, operational insights, technology opportunities, and enterprise direction.
- Evaluate relevant AI, analytics, Copilot, digital-assistant, and emerging-technology opportunities in partnership with business and technology teams, aligned with enterprise standards and responsible-use requirements.
- Identify and assess automation opportunities across warehouse, logistics, inventory, and distribution processes, and support benefit definition and tracking.
- Ensure documentation, knowledge transfer, and reusable CoE assets are completed and maintained across projects, deployments, releases, and sustainment.
- Develop and maintain business process flows, functional specifications, solution documentation, work instructions, training materials, test assets, support runbooks, and knowledge articles.
Solution Delivery & Deployment Support
- Participate in regional, global, and transformation initiatives.
- Support discovery, fit-gap assessments, solution evaluations, and estimation activities.
- Contribute to solution design, configuration validation, and deployment-readiness assessments.
- Coordinate and support system integration testing, user acceptance testing, regression testing, and defect resolution.
- Support cutover planning, data readiness, go-live, hypercare, stabilization, and transition to sustainment.
- Work with Deployment Managers and business teams to support adoption and operational readiness.
- Coordinate with delivery partners and project teams throughout the delivery lifecycle.
- Support business readiness, stakeholder alignment, communication, training, and adoption planning through deployment and stabilization.
- Assess business, process, data, integration, control, and user impacts associated with regional, global, and transformation initiatives.
- Support business integration and process harmonization across clusters, regions, enterprise platforms, third-party logistics providers, and connected Supply Chain capabilities.
Sustainment & Operational Excellence
- Support Level 2 and Level 3 functional issue resolution within the agreed support model.
- Analyze recurring incidents and problems to identify root causes and long-term corrective actions.
- Support release planning, change assessment, and change-management activities.
- Monitor solution health and identify opportunities to improve performance, control, reliability, and user experience.
- Drive continuous improvement and automation opportunities using operational and business insights.
- Ensure effective transition of project deliverables into steady-state support with clear documentation and ownership.
Integration & Cross-Functional Collaboration
- Collaborate with Product Owners, Solution Architects, BRMs, Deployment Managers, CoE colleagues, business teams, and delivery partners.
- Support integration activities involving warehouse and logistics processes.
- Work with adjacent capabilities including Materials Management, Sales & Distribution, Production Planning, Quality Management, and Transportation solutions.
- Participate in cross-functional, regional, global, and integration initiatives as required.
- Ensure process and solution decisions remain aligned across integrated Supply Chain capabilities.
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
