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San Francisco, California, United States
Hybrid
Millions of people build on Lovable, from software that runs new businesses to the tools that power existing ones. At the center of it all is trust. That’s why we’re looking for an exceptional storyteller to spearhead Lovable’s trust, safety, and security communications efforts.
For decades, the ability to build software belonged to a tiny fraction of the population: the people with the credentials, the technical training, the access. Everyone else had to wait, or pay, or give up. Lovable is the counterargument: We exist for the people with ideas who were locked out of software creation until now.
Over 70 million projects have been built on the platform. Hundreds of thousands of people pay for it. The product handles real infrastructure, not only prototypes: authentication, databases, payments, and deployment. People run real businesses on Lovable, which means the stakes are real too.
The comms challenge: when anyone can build, the platform has to be safe for everyone who does, and they need to know it. That takes someone who can tell the story of how we think about topics like safety, security, and reliability before anyone asks, and who can be honest, precise, and fast when the questions come up anyway.
Build and own Lovable’s trust narrative. You’ll own Lovable’s trust narrative in earned, new, and owned media, proactively telling the story of how we think about security, privacy, and safety. You’ll shape the stories that highlight our commitments and ensure we show up in the conversations where trust in AI platforms is being decided right now.
Be the comms partner to our security and trust leadership. You’ll develop and own the spokesperson platforms for our CISO and other senior leaders who speak on our trust efforts, identifying and preparing them for on-stage and media opportunities. You’ll help them become recognized voices on topics of trust in AI software creation.
Own incident communications, end to end. When something doesn’t go as planned, you’re the incident comms lead who ensures clear and swift communications for every audience that needs to hear from us, including media, customers, and employees. You’ll build and run the playbook that lets us move faster each time.
Build relationships with relevant media and creators. You’ll know the voices who matter most in telling our trust story, and you’ll make sure those relationships exist before we need them.
You’ve done trust, safety, or security communications. You have proven comms experience across a variety of trust-related topics, from AI safety to security. You’ve worked on or alongside security, privacy, or trust and safety teams.
You have real incident experience. You’ve been the incident comms lead more than once, and you’ve probably written a playbook along the way. You bring the attention to detail, precision, speed, and judgment an incident requires.
You have strong media relationships in the tech and AI ecosystem. Security and trust reporters, analysts, policy-adjacent media, perhaps even researchers. You know who they are, what they care about, and how to earn their attention honestly.
You’re voraciously curious. You don’t need to be an engineer, but you need to be willing to understand how a platform like ours works well enough to describe an incident accurately and explain a safety decision without hand-waving.
You write clearly and have keen attention to detail. Your writing is precise, human, and accessible, even when the subject matter is complex or the situation is sensitive. You also catch things others may miss.
You’re calm, hands-on, and low-ego. You’ll draft the statements, build the media list, prep the spokesperson, and coordinate across teams yourself. You thrive in environments where the plan often changes and the pace is relentless.
You have 6+ years of experience in communications, with significant time spent on trust and safety, security, or incident communications at a technology company. We care more about the right years than the number of them: judgment under pressure matters more than tenure.
This is a strategic but hands-on role with both proactive and reactive components. That means you’ll need to be comfortable being the person who’s on call when something breaks, while simultaneously leading the charge on work that moves our trust narrative forward. The role itself lives at the intersection of several functions, and you’ll be the one finding the red thread among all that’s happening so we can tell a cohesive story externally.
Lovable is a European company with a global audience. The trust story has to resonate outside of Silicon Valley and our home turf in Stockholm. Wherever you sit, you’ll work across time zones and build relationships with the teams whose work you’re talking about.
Finally: joining Lovable Comms means you’re deeply curious, data-driven, and not extremely precious about role boundaries. You find ways to work smarter with AI, to measure what matters, and to step into work that isn’t technically “yours” when the moment calls for it.