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Palo Alto, California, United States
Onsite
Gator Bio is at the forefront of biolayer interferometry (BLI) technology, delivering real-time, label-free analysis systems to support breakthroughs in biomolecular interactions. The Gator® instrument suite, including models such as the Gator® Pro, Pivot, Prime, Pilot, and Plus, empower researchers across diverse applications, from antibody discovery to small molecule analysis. By joining Gator Bio, you’ll contribute to meaningful advancements in life sciences and support leading-edge research tools designed for efficiency and reliability.
The Product Applications Scientist reports to the Associate Director of Customer Success. This position will be responsible for enabling successful customer adoption and utilization of Gator systems through technical application support, customer training, workflow optimization, and troubleshooting. This role partners closely with customers and internal teams to resolve technical challenges, improve user experience, and ensure successful implementation of applications. This position serves as a technical resource for post-sales activities, supporting customers throughout their product lifecycle while providing insights to improve product performance, documentation, and customer outcomes.
Customer Technical Support & Application Enablement
Provide post-sales technical support to customers through troubleshooting, application guidance, and workflow optimization.
Partner with customers to identify root causes of application or instrumentation challenges and recommend solutions.
Support users in achieving successful implementation and continued utilization of the system.
Translate customer feedback and technical challenges into actionable recommendations for internal teams.
Customer Training & Education
Delivering customer training programs, including instrument/application workflows, best practices, and troubleshooting approaches.
Support onboarding activities to improve customer confidence and product adoption.
Create and maintain technical training materials, applications guides, and support documentation.
Technical Application Support
Provide expertise in product applications, assay workflows and technical processes.
Troubleshoot complex application-related and instrument-related issues and coordinate resolution with internal technical teams when needed.
Identify recurring technical challenges and contribute to continuous improvement initiatives.
Support documentation and standardization of technical workflows.
Cross-Functional Collaboration
Collaborate with FAS, FSE, Product Management, and R&D teams to improve customer outcomes.
Provide customer insight and application feedback to support product improvements.
Participate in internal knowledge sharing and technical initiatives.
Other responsibilities
All job duties as assigned.
Minimum of M.S. or equivalent experience in biology, biochemistry, or related field.
Hands-on experience running standard biochemical and biophysical analysis techniques such as ELISA, SPR or other label-free analysis tools.
Strong understanding of biological application and technical troubleshooting.
Experience training users, supporting customers, or developing technical content.
Strong communication skills with the ability to explain complex technical concepts clearly.
Previous experience with CRM is a plus.
Highly organized and able to work independently.
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Ability to lift, push, pull, carry, and/or move 50+ lbs.
This role will require long periods of standing, walking, and sitting.
The employee will be required to use their hands for computer work, phone calls, and pipetting.
Must pass a health screening.
Travel up to 25%
