Product Builder- Ops Automation Squad

The mission 

We are looking for a Product Builder to join the new global Ops Automation Squad within Product & Engineering at Cobee by Pluxee. 

The squad will turn operational needs shared across countries into reusable product capabilities, self-service tools and automation that help the platform scale. 

Your scope will focus on the global platform: common product workflows, reusable configuration capabilities, standard APIs and data interfaces, and shared tools that enable country teams to work more efficiently. 

Your mission will be to understand operational problems, identify opportunities for reuse across countries, and build reliable solutions that reduce manual effort, improve product quality and deliver measurable impact. 

This is a hands-on role combining product thinking, technical fluency and delivery: mapping processes, speaking with users, analysing data, prototyping with AI or automation tools, building with Engineering, shipping solutions and measuring adoption. 

What you will build 

Within the global product roadmap, examples of the capabilities you may build include: 

• Reusable self-service capabilities for benefit and wallet configuration, with common validation rules and controlled access. 

• Shared platform provisioning and onboarding capabilities that support deployment and adoption across countries. 

• Reusable tools for bulk product actions, with approvals, validation and audit trails. 

• Common product validations that prevent inconsistent data and reduce avoidable operational exceptions. 

• Standard APIs, events and data interfaces that enable country teams to connect their processes to the global platform. 

• Shared internal tools that give Operations and Customer Care teams visibility into product workflow status and help them diagnose issues. 

• Human-in-the-loop features within reusable automation, with appropriate permissions, review steps and traceability. 

• Reusable AI assistants and automation components that help teams navigate product workflows and information. 

• Improvements to existing global automation based on user feedback, product defects and adoption data. 

Success means reliable capabilities that country teams can adopt and reuse, with measurable reductions in manual work and errors. 

What you will do 

As Product Builder, you will: 

• Work with country Operations, Finance, Customer Care and IT teams, alongside global Product, Engineering and Data, to understand shared needs and product friction. 

• Map workflows, edge cases, dependencies and data flows to identify which needs can be addressed through common product capabilities. 

• Assess reuse potential, expected impact and implementation effort, and contribute proposals to global product prioritisation. 

• Build and validate prototypes using AI tools, internal tooling, low-code/no-code platforms, APIs, scripts, data analysis or lightweight product interfaces. 

• Work with Engineering to build, test and maintain reliable global capabilities, following platform standards and release practices. 

• Define success metrics for each initiative: adoption across countries, time saved, fewer manual steps, lower error rates and better user experience. 

• Use data and feedback from country teams to size opportunities, inform roadmap decisions and measure outcomes after release. 

• Document product behaviour, interfaces, configuration options and usage guidance so country teams can adopt the capabilities effectively. 

• Build permissions, auditability, monitoring and appropriate human oversight into the global capabilities you deliver. 

• Investigate defects in the squad’s delivered capabilities with Engineering and improve their reliability and usability over time. 

What we are looking for 

We are looking for people who are comfortable with ambiguity, complexity and execution. 

You may come from Product, Operations, Engineering, Automation, Consulting, RevOps, FinOps, Product Ops, Business Operations or a similar background. What matters most is your ability to understand complex systems and build practical solutions. 

You should have 

• Strong product judgment and a builder mindset. 

• Experience improving operational, financial, administrative or internal workflows. 

• Ability to understand complex processes and simplify them without losing control. 

• Comfort working with technical teams, APIs, data models, integrations and internal tools. 

• Hands-on experience with automation, AI tools, no-code/low-code platforms, SQL, scripting or workflow tools. 

• Strong analytical skills and the ability to define and measure business impact. 

• Excellent communication skills with both technical and non-technical teams. 

• A bias for action: you do not wait for perfect specifications to start learning. 

• High ownership: you follow through from problem discovery to reliable delivery, adoption and measurable impact. 

• Good judgment around risk, compliance, privacy, data quality and operational control. 

Nice to have 

• Experience in fintech, payments, benefits, payroll, HR tech, insurance, SaaS or regulated environments. 

• Experience with invoicing, billing, reconciliation, settlements, financial operations or accounting workflows. 

• Experience with HRIS, payroll providers, SFTP/API integrations or employee data flows. 

• Experience building internal tools for Operations, Finance, Customer Care or Partner teams. 

• Experience using AI agents, copilots or LLM-based workflows in real business processes. 

• Experience with tools such as Retool, Metabase, SQL, Zapier, Make, n8n, ServiceNow, Zendesk, GitLab, PostHog or similar. 

• Ability to write lightweight scripts or query data independently. 

• Spanish and English fluency. Portuguese would be a plus.