Our Mission
At NewDay, we're creating digital experiences that help millions of customers move forward with confidence. As Product Design Manager, you'll lead product design across our digital products, combining hands-on design expertise with people leadership to shape intuitive, accessible and customer-centred experiences. Working closely with Product and Engineering, you'll guide design from discovery and research through to launch and continuous improvement, helping us deliver products that make a real difference to our customers, including the journeys that help new customers discover, join and engage with NewDay.
What You'll Be Doing
- Lead and develop a team of Product Designers, creating an environment where colleagues can grow, learn and perform at their best.
- Shape customer experiences across our digital products, ensuring solutions are intuitive, accessible and grounded in user needs.
- Work closely with Product Managers, Engineers and Business Development teams to turn customer insight and business goals into practical design solutions.
- Oversee the end-to-end design process, from discovery, research and ideation through to prototyping, validation and delivery.
- Raise the quality and consistency of design across products, journeys and customer touchpoints, helping teams create experiences that are clear, engaging and easy to use.
Essential Skills
- Strong experience in Product Design, UX and UI Design within digital product environments.
- Experience designing customer acquisition and onboarding journeys that make it easy for customers to get started.
- Proven ability to lead, coach and develop Product Designers while maintaining high standards of design craft.
- Experience conducting and applying user research, usability testing and customer insight to influence product decisions.
- Confidence explaining design decisions, challenging constructively and influencing direction through insight and evidence.
We'd Love You To Know Or Learn
- Experience optimising customer onboarding journeys, reducing drop-off and improving conversion through design-led solutions.
- Understanding of customer acquisition funnels and the role design plays in helping customers successfully move from discovery through to onboarding and engagement.
- Experience supporting new client pitch work and business development opportunities.
- Experience working within a regulated environment such as financial services.
- Familiarity with tools such as Figma, UserZoom and Jira, along with accessibility standards including WCAG.
Why NewDay?
- Help shape digital experiences used by millions of customers across the UK.
- Lead and develop a talented team while continuing to grow your own leadership capability.
- Influence products and journeys that play a key role in attracting and onboarding new customers.
- Work alongside talented colleagues across Product, Engineering, Commercial and Business Development teams.
- Join an inclusive culture that encourages curiosity, learning, continuous improvement and new ideas.
At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.
Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you.
We work with Textio to make our job design and hiring inclusive.
Permanent
