Product Designer

The role

We're looking for a new Product Designer to join the Up team. This is a rare opportunity to join our small team, and have a real impact on the lives of people. We believe we can take Australians from a place where money is a cause of stress and anxiety, to a happier place where they feel empowered and in control of their finances.

Our designers wear many hats and own projects from start to finish - from idea to successfully shipped. Sometimes it's just a few days on a fun feature, sometimes it's months on a new financial product. So on a normal day, you could be:

• Finding and exploring opportunities to help us achieve our goals, for every step of the user journey - whether it's reviewing user feedback, conducting interviews, analysing data, playing with a random idea, reinventing the wheel, refining existing concepts, or fixing tiny bugs.
• Working closely with our creative team (Product, Design, Brand) to discuss ideas, review work in progress, and shape our long-term strategy.
• Designing concepts and interactive prototypes at various levels of fidelity to be able to clearly communicate your ideas.
• Solving challenging financial problems by changing people's perception of money, focusing on how people feel and what's a uniquely "Up way" to frame it.
• Collaborating with our leadership teams and presenting design concepts to help define our short and medium term roadmap.
• Collaborating with engineering teams to ship high-quality features to our users within our delivery timeframes - by helping scope, prioritise, review, and adapt concepts as necessary.
• Working with our Marketing and Support teams to ensure a great user experience at any touchpoint.

Examples of projects we work on

• Maybuy / Trackers / Slices / Home Saver Solving common user problems with a unique approach (interactions, visuals, and copy). This requires great craftsmanship and attention to detail to make a simple feature feel like a game-changer.
• 2Up / Up Home Implementing new financial products that redefine how people think about their finances. Requires deep system thinking to map complex interactions and dependencies, to create a holistic experience over many touch-points.
• PayDay / Save Up 1k / Locked Savers Requires a great understanding of how people manage their money and use our app.
• Digital and Physical cards (Zap card) Requires being comfortable with complex technical problems and how to strategically approach big projects with many partners.

Check out the Tree of Up for a glimpse into what we have planned to help people feel good about money.

What we're looking for

• Experience designing and delivering end to end projects (from idea to successfully launched) with at least 3 years working with product teams (ideally on a SaaS or consumer product), or within a digital agency.
• Creativity and craftsmanship: strong interaction and visual skills, with a keen eye for detail to achieve visually pleasing aesthetics - from tiny micro-interactions, to complex multi-step experiences, and the ability to think outside of conventional approaches. We really pride ourselves in the way we present experiences and the emotional responses we seek from our users.
• Problem solving skills and a strong product lens: the ability to understand customer needs, motivations and behaviours, and to know how to translate this understanding into product opportunities. Being able to think holistically about end-to-end experiences, and design solutions that fit into an ecosystem.
• Collaboration and communication skills: the ability to articulate ideas effectively and provide sound reasoning for decisions, and to use storytelling to inform and influence.
• Passion: harder to define, but we're looking for people who have a desire to push the limits, break the status quo, and be at the forefront of where technology is leading us. An eagerness to learn, expand your skills, and do the best work possible.
• Basic technical knowledge, especially front-end, and a general understanding of an agile engineering development process.
• Ability to work with a certain level of ambiguity, and "get shit done" autonomously - we operate like a start-up and things can often be messy, undefined, or change at the last minute. We're looking for someone who enjoys innovative, fast-paced work environments and tackling all sort of problems.

Interview process

More details will be provided on application, but all applicants will go through the same stages:

1. Intro chat and career review with Sylvain (Head of Design) — 30min
2. Presentation of 2-3 case studies to Sylvain (Head of Design) and 2 Product Design Leads, for a deep dive into your work and your design skills — 60min
3. Interview with a cross-functional team (EM, Front-end developer, Product Designer) with a critique of an app of your choice, to understand how you think, and get a feel for what it would be like working together — 60min
4. References check
5. Offer!

When applying, make sure to attach a portfolio or provide a link to an online portfolio (including any needed passwords) to demonstrate your skills and some examples of work you’ve produced.

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