Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
In this role, you will lead the design of digital products and experiences, partnering closely with Product Management, Engineering, and business stakeholders to solve complex problems and deliver meaningful outcomes. You will drive product design initiatives from discovery through implementation, leveraging user research, analytics, experimentation, and modern design practices to create impactful solutions.
As a member of the team, you will influence product direction, elevate the quality of our design craft, and help scale the systems, standards, and practices that enable great product experiences across the organization. You will be expected to balance customer needs, business objectives, operational realities, and technical constraints while advocating for exceptional user experiences.
RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Miami, FL.
What You'll Do:
- Lead end-to-end product design initiatives for complex digital products and features, from discovery and concept development through implementation and continuous optimization.
- Partner closely with Product Managers, Engineers, Data teams, and business stakeholders to identify opportunities, frame problems, and influence product direction.
- Translate complex business and operational challenges into intuitive, scalable user experiences through user flows, wireframes, prototypes, and high-fidelity designs.
- Conduct and synthesize user research, usability testing, analytics, and customer feedback to inform design decisions and validate solutions.
- Champion user-centered design principles while balancing business goals, technical constraints, operational realities, and accessibility requirements.
- Drive a culture of experimentation by partnering with cross-functional teams to define hypotheses, design experiments, analyze results, and iterate based on learnings.
- Leverage quantitative and qualitative data to identify opportunities for optimization and measure product outcomes.
- Contribute to the evolution, documentation, governance, and adoption of RBI's design systems, patterns, and standards, ensuring consistency and scalability across products.
- Collaborate closely with engineering teams throughout implementation to ensure design intent and quality are maintained through launch.
- Utilize AI-powered tools and workflows to accelerate research, synthesis, ideation, prototyping, content generation, and design execution.
- Raise the quality bar through design critiques, peer reviews, and constructive feedback, helping foster a culture of craft excellence and continuous improvement.
- Mentor and support designers across the team by sharing knowledge, best practices, and effective product design approaches.
- Stay current on emerging design methodologies, technologies, and industry trends, bringing innovative ideas and modern practices to the organization.
What You'll Bring:
- 5+ years of experience in Product Design, UX/UI Design, Interaction Design, or a related field, with a proven track record of designing and shipping impactful digital products.
- Strong portfolio demonstrating excellence in product thinking, user-centered design, visual design, systems thinking, and end-to-end product development.
- Expert proficiency in Figma, including advanced prototyping, component architecture, design systems, and collaborative workflows.
- Experience leveraging AI-powered tools and workflows to accelerate design, prototyping, and product development. Familiarity with tools such as Claude, ChatGPT, Cursor, Figma Make, and other AI-enabled product development platforms is highly desirable.
- Deep understanding of accessibility, localization, responsive design, interaction design, behavioral design patterns, and modern UX best practices.
- Experience working within and evolving design systems, pattern libraries, and scalable design operations.
- Strong experience using qualitative and quantitative research, usability testing, experimentation frameworks, and A/B testing to inform design decisions and measure product outcomes.
- Demonstrated ability to influence product strategy, align cross-functional stakeholders, and communicate design rationale through compelling storytelling and executive-level communication.
- Experience working in agile product development environments and partnering closely with Product Management and Engineering teams.
- Proven ability to lead complex and ambiguous problem spaces independently, balancing competing priorities and driving initiatives from discovery through execution.
- Familiarity with front-end technologies, design-to-code workflows, and implementation considerations is preferred.
- Experience in food service, retail, hospitality, commerce, or consumer technology industries is a plus.
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Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
