Product Designer & UX Researcher

Waterloo, ON

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.

Build what’s next for players.

We’re a startup inside Sony PlayStation. Fast-moving, experimental, and highly ambitious. Backed by the scale, resources, and trust of Sony Interactive Entertainment.

We’re building new mobile and web experiences that help gamers connect, discover, and play together in better ways. This is a rare opportunity to design at startup speed and drive huge impact inside the largest gaming company in the world.

If you thrive in zero to one environments, love shaping product direction, and care deeply about craft, systems, and the user experience - we want to talk.

Responsibilities

• Plan and conduct research activities such as user interviews, concept testing, usability studies, surveys, and competitive reviews.
• Synthesize qualitative and quantitative findings into clear insights and actionable product recommendations.
• Work with Product and Engineering to understand requirements, technical constraints, and opportunities.
• Use research and feedback to iterate on designs and improve usability, accessibility, performance, and consistency.
• Create user journeys, wireframes, prototypes, interaction patterns, and high-fidelity designs.
• Contribute to shared design systems, components, and standards.
• Participate in design critiques and collaborate with teammates to strengthen the quality of the work.
• Communicate design rationale and research findings clearly to cross-functional partners and stakeholders.
• Support product experiments and help evaluate outcomes using user feedback and product data.

Requirements

• BA/BS in Interaction or Product Design, Human Factors, or equivalent practical experience.
• 2+ years of professional experience in product design, UX design, UX research, or a related role.
• A portfolio or case studies that show your design process, research approach, and contribution to shipped or tested digital experiences.
• Experience designing consumer-facing mobile or web products; mobile-first experience is a plus.
• Working knowledge of user-centred design and research methods, including interviewing, usability testing, synthesis, and insight communication.
• Strong interaction and visual design fundamentals, with attention to clear, intuitive experiences.
• Proficiency with Figma, including components, auto layout, and prototyping.
• Ability to collaborate effectively, receive feedback, and work through ambiguity with support from teammates.
• Clear, concise communication and presentation skills.
• Strong product intuition, with the ability to balance speed, experimentation, and long-term quality.

Bonus

• Interest in or knowledge of player behaviours, gaming culture, and industry trends.
• Experience with social, community, or network-driven products.
• Strong experimentation mindset (A/B testing, metrics-informed iteration).
• Familiarity with accessibility and inclusive design practices.
• Experience contributing to a design system.