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Canada
Remote only
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Product Expert based in Canada.
Join a remote-first, international team building tools that help mobile app developers manage subscriptions and grow their businesses. As a Product Expert, you will be a key point of contact for prospective customers, helping them understand product capabilities and identify the best path forward. Working at the intersection of product education, inbound sales, and technical guidance, you will turn questions into practical solutions through discovery conversations, demonstrations, and thoughtful follow-up. You will collaborate with Sales, Sales Engineering, Support, and other teams to ensure customers receive the right guidance at the right time. This is an opportunity to apply hands-on product knowledge, build customer-facing skills, and contribute to a growing function. You will also help shape processes, resources, and best practices in a flexible, remote environment.
Manage inbound conversations: Respond to prospective customers, conduct discovery conversations, and understand their applications, business goals, challenges, and needs.
Deliver product education and demonstrations: Explain relevant features, demonstrate product capabilities, answer questions, and provide clear guidance on implementation, limitations, and getting started.
Support self-service adoption: Help customers identify practical next steps, share useful documentation and resources, and follow up to turn initial interest into meaningful progress.
Identify opportunities and coordinate referrals: Recognize qualified commercial opportunities for Account Executives, involve Sales Engineers when deeper technical discovery or solution design is needed, and direct support questions to the appropriate teams.
Ensure smooth customer handoffs: Maintain clear records of customer goals, technical requirements, open questions, and agreed next steps. Follow through until the next team member has taken ownership.
Exercise sound judgment: Recommend solutions that genuinely fit customer needs, including being transparent when the product may not be the right choice.
Improve the customer experience: Share recurring questions and customer feedback, improve demonstrations and educational resources, and help identify friction points in conversations, adoption, and handoffs.
Contribute to team development: Help establish repeatable processes, build reusable playbooks, and share insights that improve how the team operates as it grows.
Develop expertise over time: Build deeper product and customer knowledge, support new team members as appropriate, and contribute to improvements in product education and internal workflows.
Hands-on product knowledge: Strong practical understanding of the platform, with the ability to demonstrate how it works and explain its capabilities in your own words. Knowledge gained through professional work, personal projects, or independent app development is welcome.
Interest in mobile apps and monetization: Curiosity about how developers build, launch, monetize, and grow applications, and how subscription tools can support their goals.
Excellent communication skills: Ability to listen carefully, ask thoughtful questions, write concise follow-ups, and explain technical concepts clearly to developers, founders, and growth teams.
Practical technical understanding: Familiarity with SDKs, APIs, subscriptions, and paywalls, along with the judgment to recognize when a question requires specialist technical support.
Commercial awareness: Ability to identify promising opportunities, assess customer needs and readiness, and recommend appropriate next steps without turning every interaction into a sales pitch.
Ownership and organization: Confidence managing multiple conversations, maintaining accurate notes, meeting commitments, and ensuring customers receive timely responses.
Collaboration and adaptability: Willingness to work with Sales, Sales Engineering, Support, and other teams while continuously learning and incorporating feedback.
Remote-working skills: Ability to communicate proactively, work independently, seek support when needed, and maintain meaningful working-hour overlap with customers and teammates in your region.
Relevant experience is an advantage: Experience building or launching an app with the platform, participating in developer communities, providing customer support, teaching, delivering demos, or working with developer tools and subscription products is beneficial.
A specific degree, previous job title, or fixed number of years of experience is not required. Practical product knowledge, sound judgment, curiosity, and a genuine desire to help customers are the main priorities.
Compensation: Advertised compensation of $133,000, with equity offered. The original posting does not specify the currency or clarify whether this figure represents base salary or total compensation.
Equity package: Opportunity to receive equity in a growing, venture-backed business.
Extended exercise window: Ten years to exercise vested equity options.
Remote flexibility: Fully remote working environment designed to support autonomy and flexibility.
Flexible time off: Four to five weeks of flexible paid time off annually.
Coworking support: A paid desk at a coworking space.
Workspace budget: Financial support for setting up and maintaining a productive workspace.
Continuous learning: A dedicated stipend to support ongoing professional development.
