Product Leader - NetSuite
Location: Jacksonville, FL or Highlands Ranch, CO | Hybrid
We exist to transform our customers and change lives
About This Role
As a Product Leader for RF-SMART's NetSuite, you will sit at the intersection of customer insight, business strategy, and engineering execution—turning real-world warehouse problems into product solutions that matter.
You'll partner closely with Product Strategy and Engineering to drive innovation in one of RF-SMART's most established and impactful product lines, accelerating delivery while protecting the quality and reliability our customers depend on. This isn't a role for someone who wants to manage a backlog from a distance—you'll be in the details, in the customer conversations. If you're energized by meaningful product work where your decisions create visible impact, this is the right role for you.
What You'll Do
- Turn strategy into velocity — Translate strategic goals into precise functional specs and user stories that give engineering the clarity to build the right thing, fast—reducing rework and keeping sprints focused
- Own prioritization without hesitation — Make tough, data-informed calls that balance new feature development, system stability, and customer-reported issues to maximize value at every release
- Build relationships that shape the roadmap — Engage directly with customers to surface real-world insights, ensuring the roadmap evolves around what customers actually value—not just what sounds good internally
- Partner with engineering for valuable solutions — Collaborate on technical and functional approaches that promote consistent design patterns, reduce maintenance overhead, and fit naturally into warehouse workflows
- Align the teams that move the product forward — Connect Engineering, Product Strategy, Sales, and Support to tighten feedback loops and keep everyone building toward the same customer outcome
- Bring AI from idea to reality — Actively research and prototype how AI can enhance the WMS experience—from intelligent workflows and predictive insights to process automation—grounded in real customer value, not trend-chasing
- Elevate the documentation experience — Partner with Technical Writers to produce content that's accurate, clear, and genuinely reduces the support burden on customers and internal teams
- Be the go-to resource for complex use cases — Support Sales, Services, and Support teams on complex customer scenarios, ensuring proposed solutions are viable, scalable, and protect product integrity
What You Bring
- Clarity from complexity — A proven track record of turning ambiguous business requirements into functional specs that engineering teams can actually build from, with results to show for it
- Full product lifecycle ownership — Experience making strategic prioritization decisions that balance customer value, business impact, and system stability across an active customer base
- Communication that creates alignment — Strong written, verbal, and visual communication skills with a demonstrated ability to align technical and business stakeholders without unnecessary back-and-forth
- Established product management experience — You know how to balance the tension between innovation and not breaking what already works for real customers in production environments
- Working knowledge of ERP systems — Preferably NetSuite—you understand how they're architected, where constraints live, and how integrations behave in practice
- An AI mindset you act on — Whether you've integrated AI into a product, used AI tools to meaningfully elevate your own work, or are actively hungry to explore this space, you're ready to help lead the discovery
- Self-directed and organized under pressure — You manage competing priorities without losing focus on what matters most, and you don't need a lot of handholding to deliver
Bonus Points If You Have
- Familiarity with NetSuite supply chain applications, particularly inventory management and warehouse management modules
- A background in supply chain, warehouse operations, or inventory management that gives you genuine industry context—not just theoretical knowledge
- Experience coordinating or contributing to product documentation for complex technical functionality
- A degree in business, supply chain, computer science, or equivalent hands-on experience that demonstrates analytical thinking and domain fluency
Why RF-SMART
RF-SMART has been transforming warehouse and supply chain operations since 1982—and we're still building. Our 94% employee retention rate reflects something real: people here do meaningful work, feel genuinely included, and look out for each other.
You won't find layers of bureaucracy slowing you down. You'll find smart, collaborative people who care about getting it right for customers—and who want to see you grow while they're at it.
Selection Process
Our thoughtful interview process is designed to be conversational and give you genuine insight into our team and product. It typically includes an initial screening, discussions with the hiring manager and team members, and a chance to demonstrate your product leadership approach.
RF-SMART does not sponsor applicants for employment visa status (e.g., H-1B visa status). This job description is not intended to be an exhaustive list of all duties and responsibilities. As business needs evolve, so may the expectations of this role. RF-SMART is an Equal Employment Opportunity (EEO) employer.
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