Pune Kharadi Hub, India
Onsite
Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.
To succeed in this role, you will need the following qualifications:
Principle Accountabilities
Communicate fully with managers and others who have a need to know. Be informative and communicate in a way that is timely, complete, candid, and clear.
Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results
Demonstrate and identify cost savings opportunities and processes for continuous improvement for short- and long-term implementation. Challenge the value of daily work processes and meet Customer Care objectives in the most efficient manner
Be the liaison between Customer Care and other cross functional teams to provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
Resolves complex product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
Performs insightful business data analytics to drive change and influence business decisions, leading the use and integration of information for fact finding purposes for order management/supply chain activities
Demonstrate a commitment to quality performance through personal example by adopting a customer-based approach to business support. Personally, demonstrate Kimberly-Clark’s leadership behaviors (build trust, make decisions, win consistently, think customer, continuously improve, and build talent).
Demonstrate a progressive working knowledge of these systems
Responsibilities
Provide ongoing dedicated order management and end-to-end supply chain/logistics expertise by making decisions to strengthen relationships with assigned accounts, drive efficiencies, and improve overall business results
Achieve Key Performance Indicators: order entry cycle time and phone metrics (quality and availability)
Lead and provide business knowledge and problem-solving capabilities to assure sound analysis, recommendation, and actionable programs
Collaborate with the customer and/or the business with routine and non-routine analytical assessments of inefficiencies and processes; as well as strategic order management / supply chain opportunities.
Provide ongoing, timely and meaningful customer communication
Bring supply chain knowledge and analysis to Customer Care and other cross functional teams to influence processes and make improvements based on customer requests and internal feedback
Qualifications
Bachelor's Degree
Proficient in Microsoft Excel and MS Office Suite
Excellent interpersonal, verbal, and written communication
Strong problem solving and analytical skills including decision making, time management and task prioritization
Demonstrate independent thinking
Strong ability to effectively explain complex concepts combined with influencing skills to achieve results.
Preferred Technical/Functional Skills
Proven to build sustainable relationships (internal and external)
Team player who helps create a result focused and motivating team environment
Ability to prioritize projects, follow-up, and resolve problems independently
Demonstrate detail orientation
Led by Purpose. Driven by You.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of local policies.
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