Job Summary:
The Product Lifecycle Platform Administration Manager is responsible for platform administration, configuration management, platform roadmap & backlog management, workflow optimization, access governance, release management coordination, vendor relationship support, reporting enablement, and operational support. The manager will monitor evolving business needs and vendor capabilities to identify opportunities to improve, expand, simplify, or appropriately scale the platform and its supporting services.
Essential Functions:
- Serve as the primary administrator and subject matter expert for the PLM platform.
- Configure and maintain platform settings, workflows, user interfaces, security models, reference tables, metadata, system parameters, and administrative controls supporting the Product Lifecycle Management process.
- Administer user provisioning, role assignments, permissions, and access reviews within the PLM platform in accordance with enterprise IAM and security policies.
- Maintain configuration documentation and administration procedures.
- Partner with business owners to ensure the platform supports governance, documentation, and lifecycle workflows.
- Support platform audits and governance activities.
- Evaluate, coordinate, test, and implement system enhancements and configuration changes.
- Manage workflow, lifecycle, security, notification, and configuration components supporting product, benefit, and code set lifecycle processes.
- Maintain change controls for production and non-production environments.
- Coordinate platform releases, upgrades, patches, and enhancement deployments.
- Assess impacts of vendor releases on existing configurations and business processes.
- Partner with vendor resources and CareSource technology teams to resolve issues and implement improvements.
- Partner with Strategic Sourcing & Vendor Risk Oversight to monitor vendor performance and support escalations as needed.
- Serve as the lead contact for CareSource with the PLM Vendor.
- Maintain the PLM platform roadmap and leverage platform adoption, usage trends, operational metrics, and stakeholder feedback to identify and recommend improvements to system capabilities, efficiency, usability, and adoption.
- Partner with business stakeholders to identify opportunities for process automation and operational efficiencies.
- Monitor vendor roadmaps and emerging capabilities, lifecycle risks, upgrade dependencies, and technical debt to identify and communicate opportunities, impacts, and future considerations to key stakeholders.
- Maintain and administer the PLM platform enhancement backlog.
- Provide advanced support for system users and business stakeholders, including the primary escalation point for platform support issues, service and enhancement requests.
- Coordinate issue triage with IT, business stakeholders, and PLM vendor support teams
- Develop and maintain training materials, user guides, and platform administration documentation.
- Lead platform onboarding and ongoing training activities.
- Define and maintain platform support processes, escalation procedures, service measures and levels, and enhancement request workflows.
- Develop and maintain operational reports, dashboards, and platform metrics.
- Monitor platform data health, workflow integrity, and system utilization to identify incomplete records, process exceptions, and configuration issues.
- Provide reporting, controls, and audit capabilities that support business data stewardship.
- Support reporting and downstream data consumption needs for regulatory, operational, and strategic initiatives.
- Monitor system usage and adoption metrics to identify improvement opportunities.
- Collaborate with Product Management, Benefit Administration Oversight (BAO), Compliance, Market Operations, BC&S, IT, and external partners.
- Participate in governance forums supporting product lifecycle management activities.
- Facilitate alignment between business owners, platform vendors, and technology teams.
- Facilitate governance discussions related to platform enhancements, roadmap priorities, and system improvement opportunities
- Support enterprise efforts to establish and maintain a centralized platform through which business owners maintain the source of truth for product and benefit requirements.
- Perform any other job related duties as requested.
Education and Experience:
- Bachelor's degree in Business Administration, Information Systems, Healthcare Administration, or related field required
- Equivalent years of relevant work experience may be accepted in lieu of required education
- Five (5) years of experience administering enterprise business platforms, workflow systems, product lifecycle systems, or healthcare operational systems required
- Familiarity of the healthcare/managed care field and knowledge of Medicaid, Medicare, Military/Veteran products, Marketplace, or other government-sponsored programs or equivalent work within highly regulated environments required
- Three (3) years of supporting system configuration, reporting, user security, and business process management is strongly preferred
- Experience administering Pega Product Composer System (PCS) or similar Product Lifecycle Management platforms preferred
- Experience within health insurance, managed care, healthcare operations, or healthcare technology preferred
- Experience supporting regulatory, product, benefit, or configuration management processes preferred
Competencies, Knowledge and Skills:
- Commitment to the mission and values of the CareSource Family of Companies
- Advanced proficiency level with Microsoft Office Suite (i.e. Microsoft Word, Excel, and PowerPoint)
- Responsive to a changing, fast paced/high-growth business environment, in a matrixed organization, with a demonstrated ability to execute
- Enterprise application administration
- Workflow and business process management
- User security and access governance
- Configuration management
- Release and change management
- Platform requirements analysis and translation of business needs into system capabilities and solutions
- Reporting and analytics
- Vendor coordination including relationship and operational support management
- Product lifecycle management concepts
- Strong communication and stakeholder management skills
- Problem solving and analytical thinking
- Project and operational planning
- Strong systems-thinking skills, with the ability to understand how product and benefit decisions flow through platforms, configuration processes, operational teams, and member/provider experiences
- Strong understanding of benefit data governance, including data ownership, systems of record, taxonomy, traceability, validation controls, and downstream data dependencies
Licensure and Certification:
- Lean, Six Sigma, Agile, Product Management, or Pega certification preferred
Working Conditions:
- General office environment; may be required to sit or stand for extended periods of time
- May be required to work additional hours and/or outside normal business hours as needed to meet deadlines during major releases or production deployments.
- Up to 15% (occasional) travel based on the needs of the department may be required
Compensation Range:
$83,000.00 - $132,800.00
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
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