Join Vonage and help us innovate cloud communications for businesses worldwide!
Product Manager – Channel Management
Join Vonage and help us innovate cloud communications for businesses worldwide!
Vonage Product Management Mission: We bridge technology and business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge, and competitive awareness to collaborate with and lead efforts to envision, design, develop, and execute state-of-the-art products and features. Our output changes the communications game.
Why this role matters
Reporting to the Head of Vonage Contact Center, you will play a pivotal role in shaping how businesses connect with their customers across every digital and voice channel. Channel Management is at the heart of the Vonage Contact Centre platform — enabling administrators to configure, register, and manage the full suite of communication channels that power customer interactions.
Your work will directly determine how easily our customers set up and run WhatsApp, webchat, email, SMS, RCS, voice, and more. By owning the provisioning flows, registration processes, and CPaaS account management capabilities, you will ensure that Vonage remains the easiest and most powerful platform for omnichannel customer engagement.
Potential Next Career Move: Senior Product Manager.
Your key responsibilities
Channel Configuration & Administration
- Own the end-to-end product vision and roadmap for channel setup and management within the Vonage Contact Centre platform.
- Drive the development of intuitive provisioning flows for digital channels including WhatsApp, webchat, and email setup frameworks.
- Define and improve the administrator experience for channel binding, configuration, and lifecycle management.
Messaging Channel Registrations
- Own the product roadmap for messaging compliance and registration capabilities, including 10DLC registration, toll-free number registration, and RCS registration for VCC.
- Partner with engineering, legal, and compliance teams to ensure our registration processes meet carrier and regulatory requirements across markets.
- Monitor evolving messaging standards and proactively drive platform updates to keep Vonage compliant and competitive.
Voice & Number Management
- Define and deliver capabilities for voice number porting, purchasing, and setup — ensuring customers can manage their number estate seamlessly within the platform.
- Own the product experience for API route setup, enabling advanced call routing configurations for enterprise customers.
Market Research & Customer Engagement
- Monitor industry trends and competitor offerings to keep our channel management capabilities competitive and forward-thinking.
- Balance new feature development with maintaining a seamless experience for existing users.
Product Strategy & Roadmap
- Define the strategic direction for channel management experiences, aligning with overall business goals and the Vonage Contact Center vision.
- Gather and prioritize requirements from cross-functional teams, ensuring technical feasibility and market demand are both met.
- Collaborate with engineering, design, and quality assurance teams to ensure delivery excellence.
Market Research and Customer Engagement
- Work closely with internal stakeholders, channel partners, and customers to understand evolving needs across channel setup and management.
- Monitor industry trends and competitor offerings to keep our channel management capabilities competitive and forward-thinking.
- Balance new feature development with maintaining a seamless experience for existing users.
What you'll bring
- A strong drive to learn, grow, and tackle challenging domains within product management.
- At least 4 years of experience in product management.
- Familiarity with digital messaging channels and their configuration or provisioning requirements (e.g., WhatsApp Business API, SMS, RCS, webchat).
- Understanding of messaging compliance frameworks such as 10DLC and toll-free verification.
- Experience with voice communication products, including number management, porting, and routing.
- Proven ability to balance the needs of existing users with opportunities for innovation.
- Excellent written and verbal communication skills and a collaborative mindset.
- Domain expertise in CCaaS is a benefit.
- Experience working with CPaaS platforms or API-driven communication products is a plus.
- The position can be carried out remotely from anywhere in Poland; however, living close to Wrocław is a plus.
How you'll benefit
- Unlimited Discretionary Time Off.
- Private Medical Insurance with the option to add dependents at your own cost.
- Multisport Gym Membership.
- Educational Assistance Reimbursement Program.
- Polish Language Classes for non-native speakers.
- Lunch and Learn Sessions.
- Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development.
- Three Paid Volunteer Days a Year.
- Reimbursement for the costs of prescription glasses.
- Maternity and Paternity Leave.
#LI-WW1
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
