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GBR-London, United Kingdom
Hybrid
Who We Are
At JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.
Our Global Reach
JD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.
Learn more about who we are and what we do: https://corporate.jd.com/
What We Offer
Joining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.
About The Team
You’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
JD.com is seeking multiple experienced Technical Product Managers to join our growing technical teams at Joybuy (https://www.joybuy.com/). Joybuy is JD.com's European full-category online retail brand, designed to provide customers with a faster, more convenient, and more cost-effective shopping experience. Offering same-day and next-day delivery across the UK, Joybuy combines speed, reliability, and affordability to meet the needs of modern shoppers.
Depending on your experience and interests, you may manage products across the Joybuy mobile app user journey, search and recommendation, post-order payment and refund processing, customer service, fulfillment, supply chain, warehouse management systems (WMS), or transportation management systems (TMS). You will work closely with engineering, data science, marketing, commercial, and operations teams to deliver user-centric solutions in a dynamic, international environment.
Identify and enhance opportunities within the mobile app user journey, including features like new customer acquisition, promotions, product details, guided shopping, payment options and customer reviews, or other applications related to search and recommendation, post-order fund processing, customer service, fulfillment, supply chain, WMS and TMS.
Define user lifecycles and user segments, establish performance metrics, and develop a structured framework for measuring product performance.
Manage product roadmaps and release milestones, incorporating user insights, industry trends, and data analytics to optimize the user experience.
Work with cross-functional teams to shape and implement app product strategies based on user needs and business plans that extend to our global markets.
Enable business initiatives and support decision-making by balancing user-centric design with machine learning capabilities.
At least 5 years of recent experience in product management within European e-commerce.
Bachelor’s degree in Computer Science, Business Administration, Product Management, Finance, Engineering, or a related field.
Strong analytical and communication skills to effectively collaborate across various teams and leverage data for decision-making.
Professional working proficiency in English and at least one of the following languages: Chinese, Dutch, German, or French.
Proven track record of managing large-scale consumer applications (e.g., apps with over 1 million daily active users).
Experience working across multiple regions and in multicultural environments is preferred.
At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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