Product Manager (MSP / MSSP Services)
Build What We Sell. Scale What We Deliver. Define What’s Next.
At DYOPATH, our services are our product — and how we define, package, and deliver them is what sets us apart. We’re focused on creating scalable, repeatable, and high-impact MSP and MSSP offerings that drive value for our clients and growth for our business.
We’re looking for a Product Manager to own the lifecycle of our service portfolio, shaping what we sell, how we deliver, and how we continuously improve. This role is ideal for someone who can translate complex technical services into clear, structured, and market-ready offerings.
Role Details
- Location: Remote (US)
- Schedule: 1st Shift (8a-5p CST)
- Pay Rate: $130,000 (annually)
Why This Role Is Different
This isn’t traditional product management — you will:
- Define and standardize services, not just features
- Ensure alignment across Sales, Delivery, Support, and Marketing
- Build scalable service offerings that are profitable and repeatable
- Translate technical complexity into clear, sellable solutions
- Drive AI-enabled service innovation and operational efficiency
- Directly impact revenue through service design and positioning
What the Product Manager Owns
Service Lifecycle & Product Strategy
- Own the end-to-end lifecycle of MSP and MSSP services from definition through optimization
- Define Ideal Customer Profiles (ICP) and Target Customer Profiles (TCPs)
- Segment offerings by customer size, vertical, and business unit
- Ensure alignment between what is marketed, sold, delivered, and supported
Service Catalog & Documentation
- Maintain a normalized product and service catalog
- Own all supporting documentation, including internal and client-facing materials
- Establish governance for documentation standards, templates, and approvals
- Ensure consistency across all functions (Sales, Delivery, Support, Finance, Marketing)
Pricing & Service Economics
- Develop and maintain cost models, pricing structures, and MSRP
- Continuously refine unit economics (ticket costs, delivery costs, infrastructure support)
- Ensure services are scalable, profitable, and standardized
Cross-Functional Enablement
- Partner with Delivery, Security Operations, and Implementation teams to define required roles, skills, and certifications
- Align product needs with training and enablement programs
- Train internal teams across Sales, Delivery, and Support
- Act as a translator between technical and non-technical stakeholders
Innovation & Continuous Improvement
- Define and drive AI-enabled delivery strategies across services
- Identify opportunities for automation, efficiency, and scalability
- Establish guardrails to prevent over-customization
- Create feedback loops across Sales, clients, and internal teams
Go-To-Market & Alignment
- Partner with Sales and Marketing to ensure accurate positioning and collateral
- Support service adoption, expansion, and retention through clear value articulation
- Align offerings with market demand and evolving client needs
Governance & Reporting
- Build and communicate product roadmaps and release cycles
- Ensure alignment with compliance requirements, SLAs, and contractual obligations
- Maintain accountability across cross-functional stakeholders
What Great Looks Like in This Role
You’ll stand out if you:
- Think in terms of scalable services, not one-off solutions
- Balance standardization with flexibility for client needs
- Translate technical services into clear business value
- Drive alignment across multiple teams without direct authority
- Focus on profitability, repeatability, and operational efficiency
- Communicate clearly across technical and non-technical audiences
What You’ll Do in Your First 90 Days
- Assess current service catalog, documentation, and alignment gaps
- Define or refine ICPs and service segmentation strategy
- Identify opportunities for standardization and improved unit economics
- Establish governance for documentation and service updates
- Strengthen alignment across Sales, Delivery, and Support
What You Bring
Required
- 7+ years of Product Management experience in technical services (MSP, MSSP, or similar)
- Proven success productizing complex service offerings (not just software)
- Strong experience with IT infrastructure, cloud, or cybersecurity services
- Ability to create clear, precise documentation and client-facing materials
- Experience working cross-functionally with Sales, Delivery, and Operations teams
- Bachelor’s degree in Business or related field
- Strong English communication skills (written and verbal)
Preferred
- Broad technical fluency across MSP/MSSP domains (infrastructure, cloud, security)
- Experience in service-based or subscription business models
Certifications
Required (One or More)
- AIPMM Certified Product Manager (CPM)
- Professional Scrum Product Owner (PSPO)
- SAFe Product Owner/Product Manager (POPM)
- Certified Scrum Product Owner (CSPO)
- Pragmatic Institute Certification
Preferred
- PMI Professional in Business Analysis (PMI-PBA)
- Project Management Professional (PMP)
- Microsoft or other relevant technical certifications
Key Skills for Success
- Service design, standardization, and lifecycle management
- Strong documentation and process development
- Pricing strategy and cost modeling
- Cross-functional leadership and stakeholder alignment
- Analytical thinking with focus on scalability and efficiency
- Strong organization and attention to detail
Why DYOPATH?
- You’ll define the services that drive our business
- Your work directly impacts revenue, scalability, and growth
- You’ll shape how technical services are packaged and delivered
- You’ll collaborate across teams to build high-impact solutions
Final Thought
This isn’t a typical Product Manager role. We’re looking for someone who can bring structure to complexity, turn services into scalable products, and align teams around a clear, repeatable model. If you’re ready to build, standardize, and lead how services are defined and delivered — we want to hear from you.
This role is open to applicants in the U.S. only.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
