Product Manager

Who We're Looking For - Product Manager

Clearlink is a remote-friendly company, prioritizing virtual and in-person collaboration. This is a remote-first role for candidates who are located outside of Utah and outside of commuting distance. For candidates residing within 50 miles of our Salt Lake City, Utah office, a hybrid schedule of 2-3 days in-office is required.

We're hiring a Product Manager to own our site experience as a product: the systems, components, and surfaces that shape how visitors move through our sites, and the lead capture experiences that turn them into qualified customers. This role owns the experience that performs, and it is accountable for the KPIs that experience drives.

You'll thrive here if you treat a site as a product with customers and a scoreboard, not a thing to keep tidy. You're a self-starter who sees gaps and fills them, builds order out of ambiguity, and gets energized by finding the experience that performs and then scaling it everywhere it can win.

You'll work collaboratively and cross-functionally with editorial, design, and engineering across the full product lifecycle: discovery, roadmapping, design, implementation, and measurement. You'll identify the objectives and user behaviors that shape our experiences, build strategic plans, and provide ongoing direction for the systems that move the business forward. By balancing data with cross-functional communication, you'll lead these products from ideation to delivery, owning both iterative improvements to what exists today and the launch of new capabilities that deliver measurable value.

The Impact You Will Make

What You Own

• The site experience product. You own the reusable systems and components that our sites are built and published through, and you are accountable for the KPIs they drive. You build, update, and evolve them in service of those outcomes.
• The lead capture experience. You own the surfaces where visitors become qualified customers: their structure, behavior, placement, and performance.
• The performance engine. You experiment across our sites to learn what lifts results, find what works, and scale the winning patterns wherever they can deliver.

Own the product and its KPIs

• Be accountable for the KPIs tied to the experiences and systems you own, and build, update, and prioritize work in service of moving them
• Define what each initiative is meant to accomplish and the metric that will prove it moved, before the work begins, then set baselines, targets, and a measurement cadence so progress is visible and tied to business goals
• Translate customer research and behavioral data into requirements that improve experience and conversion

Build and evolve the systems

• Own the reusable systems and components that power our sites, balancing a standardized, scalable approach against the distinct needs of each site it serves
• Turn requirements into clear project overviews, epics, feature specs, and user stories that design and engineering can build against
• Maintain the governance and documentation that keep the system consistent, on-brand, and aligned to our design standards as it evolves
• Run systematic experimentation across sites to learn what performs, then scale the winners
• Partner with other product managers to sequence work against a shared, finite capacity, balancing your priorities against the rest of the network rather than optimizing for any one site
• Think in one-company terms: the highest use of a shared team is the work that lifts the most sites at once, and your job is to find it and prioritize it

Serve your internal users: editorial and brand teams

• Treat the teams who publish through these systems as your primary users, and make their adoption and day-to-day experience a measure of your success
• Describe the benefits and functionality of new capabilities in a way that drives adoption and engagement across business units
• Proactively monitor for friction and improvement opportunities, and create and maintain detailed product documentation

Ship with quality

• Lead user acceptance testing for new capabilities before they reach production, with extra rigor given that a shared system can ripple across every site that depends on it
• Coordinate technical implementation across shared engineering resources, keeping parallel workstreams on track to timeline

How You'll Work

• Hold the big picture across many sites at once while sweating the details that make each one work
• Create order from ambiguity: establish the process, documentation, and systems where none exist
• Own deliverables end to end, from requirements through launch to optimization
• Operate with clear direction on the what and the why, and bring your own judgment to the how
• Spot and solve problems early, before they escalate, and adapt quickly as priorities shift

What You Bring

• 3+ years of product management experience with web products
• Exceptional organizational skills, with proven ability to manage diverse, parallel workstreams across many sites and constantly evolving priorities
• Familiarity with CMS platforms, design systems, or how lead capture connects to partner and monetization systems
• Comfort owning KPIs: defining them, setting baselines and targets, and making prioritization calls in service of moving them
• Strong follow-through and a track record of getting projects across the finish line
• Comfort turning requirements into project overviews, epics, feature specs, and user stories
• Experience running user acceptance testing and a consistently high bar for quality
• Data fluency: able to manipulate raw data, build reports, and use funnel analysis, A/B testing, and metric definition to guide decisions
• Solid understanding of general engineering, UX, and UI considerations in web products
• Excellent communication skills, with the ability to translate technical complexity into business value for executives, partners, and teams
• Bias toward action: comfortable deciding with about 70% of the information rather than waiting for perfection

Perks That Set Us Apart

• 🩺 Healthcare: We offer low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.
• 💰 Invest in the Future: Enjoy 401(k) matching after just two months of employment, with employer matching starting at ~3%.
• 🧘‍♀️ Lifestyle Spending Stipends: Access an employer-paid spending account for physical, financial, and emotional wellbeing expenses.
• 🏝️ Flexible Time Off: We offer competitive time-off balances that accrue weekly, just like your paycheck. (Yes, we’re paid weekly too!)
• 👶🏻 Parental Leave: We provide 2 weeks of paid parental leave during the first year and up to 9 weeks after one year of employment.
• ✈️ Generous Paid Holidays: Celebrate cultural diversity with additional flex holidays in addition to our company paid holidays.
• 🧑‍💻 Flex Schedule: This role is remote-first, with a hybrid requirement for team members located within a 50-mile radius of our Salt Lake City, Utah office. For locals, expect in-office collaboration on Tuesdays and Thursdays, with Wednesdays designated as a flex day based on team and manager needs. Remaining workdays are remote, depending on role requirements. 
• 🛟 Comprehensive Life Insurance: Ensure peace of mind with coverage that extends beyond the workplace with employer paid life insurance (including coverage for dependents and spouses).
• 🤝 Employee Resource Groups (ERGs): Join us in fostering connections, celebrating diversity, and providing a supportive community for all.

At Clearlink, we go beyond the basics, ensuring your experience with us is not just professionally fulfilling but personally enriching too.

Interviewing at Clearlink

We know interviews can be stressful. Here are some stages you can expect from a typical interview with Clearlink. 

• Once your application is submitted, we will review it and be in touch
• 30-min phone call with the Recruiting Team
• 30-min - 1 hour interview with the Hiring Manager
• 30-min - 1 hour interview with a Clearlink Panel

Some interview processes can vary, depending on the role. Your recruiter will give you a role-specific interview process during your first phone call.

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