Product Manager

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. 

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

The Product Manager is responsible for supporting the development and execution of product strategies for assigned product lines or markets within the health insurance organization. This role works closely with cross-functional teams to assist in implementing new product initiatives and enhancements, ensuring alignment with organizational goals and market needs. The Product Manager gathers input from internal and external stakeholders, supports the product roadmap, and contributes to the overall success of the product portfolio.

Job Description

Key Responsibilities/Duties – what you will be doing (top five):

• Develop and support the implementation of product strategies for assigned product lines and/or geographic regions, typically focusing on shorter-term objectives under the guidance of senior leadership.
• Participate in cross-functional teams to assist with assessing and implementing new or enhanced product designs and programs, ensuring initiatives remain aligned with organizational goals.
• Meet with internal and external stakeholders, including market teams, brokers, accounts, vendors, and government agencies, to gather feedback and help incorporate the voice of the customer into the product roadmap.
• Assist in the development of new products and features, product enhancements, line extensions, portfolio revisions, and product discontinuation as directed to support market position, membership goals, and profitability targets.
• Support financial modeling and analysis for product lines, translating findings into actionable recommendations in collaboration with senior team members.
• Monitor and report on the performance of assigned products, including profitability, customer satisfaction, membership growth/retention, and operational outcomes, and provide input for potential course corrections based on established metrics.
• Work with other teams to help create product collateral, marketing materials, and communications, as well as to support internal and external training initiatives. Assist in mapping and managing the customer experience for assigned product lines.
• Support the management of vendor relationships as appropriate for the product line. Perform other related duties and projects as assigned.

Qualifications – what you need to perform the job

Education

• Required: Bachelor’s degree in a related field
• Preferred: Master’s degree

Experience

• Required: 5-7 years of related work experience 
• Preferred: 5-7 years of product management, strategic planning, project management, marketing, or healthcare sales experience.

Skill Requirements

• Demonstrates strong analytical and problem-solving abilities to support cross-functional team activities.
• Possesses effective interpersonal and teamwork skills; able to build collaborative relationships across the organization.
• Shows solid organizational and facilitation skills, with the ability to help resolve routine conflicts.
• Adapts well to a fast-paced, dynamic environment and is open to learning new approaches.
• Works well with others, is flexible, and receptive to feedback and new ideas.
• Communicates clearly and professionally in both verbal and written formats, including presentations.
• Exhibits initiative by proactively identifying opportunities, effectively framing them for consideration, and bringing them forward to the appropriate stakeholders.

Working Conditions and Additional Requirements (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

$105,892.80 -$158,839.20

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization.  The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org