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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Product Manager
About your role:
As a Product Manager in Issuer Disputes Strategy, you will define and deliver product capabilities that support dispute operations across Money Network. You will partner with business stakeholders, technology teams, operations, and third-party vendors to translate business needs into product requirements, implementation plans, and measurable outcomes. This role is important to reducing dispute-related financial losses, improving the cardholder experience, and meeting client expectations.
What you'll do:
- Define product strategy, roadmap priorities, and business requirements for issuer disputes platforms and related operational tools
- Partner with business stakeholders, engineering, operations, and third-party vendors to deliver new system implementations and enhancements to existing platforms
- Create and maintain product documentation, including business requirements, process flows, user stories, acceptance criteria, and executable test plans
- Analyze current disputes processes, system interactions, and operational workflows to identify gaps and define future-state solutions that reduce financial losses
- Manage delivery plans, milestones, dependencies, risks, and scope changes to support predictable and successful execution
- Support product lifecycle activities for prepaid dispute operations systems, including implementation, enhancement, maintenance, and change readiness
- Monitor industry and regulatory developments, including card network rules, authorization decisioning, and dispute-related requirements, to inform product decisions
- Coordinate across fraud operations, product and channel technology teams, strategy and analytics, cybersecurity, and client-facing teams to align outcomes and execution
Experience you'll need to have:
- 5+ years of experience in product management, project management, business analysis, or a combination of these areas within payments, financial services, banking, or software environments
- 4+ years of experience gathering, documenting, and validating business requirements, process workflows, and functional specifications with business and technical stakeholders
- 4+ years of experience supporting disputes processing, payments operations, or related platforms for card-based products
- Experience using delivery and documentation tools such as Microsoft Project, Microsoft Excel, Microsoft PowerPoint, Jira, Confluence, or similar platforms
- Experience analyzing system interactions, defining process improvements, and supporting implementation and testing activities for technology products
- Bachelor’s degree in Business, Computer Science, or a related field, or equivalent combination of education, related experience and/or military experience
Experience that would be great to have:
- Project Management Professional (PMP), Certified Business Analysis Professional (CBAP), or similar certification, or equivalent certification
- Experience working in Agile, Waterfall, or hybrid delivery models
- Experience implementing fraud prevention systems, dispute management tools, or payments software
- Knowledge of Visa, Mastercard, and other payment network dispute processes and rules
How you'll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
