Product Manager, AI

Accountabilities:

Define Product Strategy: Lead the product vision and roadmap for AI-powered solutions, identifying opportunities to automate manual workflows across scheduling, service menus, commissions, inventory management, and customer rebooking. Prioritize initiatives based on customer needs, market insights, and measurable business impact.

Drive AI Innovation: Stay informed about developments in large language models (LLMs), agentic frameworks, retrieval-augmented generation (RAG), and AI tool integrations. Translate emerging capabilities into practical product opportunities and realistic development objectives.

Own Product Documentation and Planning: Develop clear Product Intents outlining market context, customer problems, strategic objectives, and success metrics. Collaborate with technical leads to create detailed product briefs covering solutions, requirements, acceptance criteria, risks, and design considerations.

Collaborate with Customers: Engage directly with salon and spa owners, managers, and front-desk professionals to understand operational challenges. Organize regular customer feedback sessions and incorporate insights into product decisions and development priorities.

Prototype and Build: Work closely with engineering teams to develop prototypes, test concepts, and deliver product improvements through rapid development cycles. Use AI tools, including Claude, to accelerate experimentation and validate solutions.

Manage Product Priorities: Serve as the primary point of contact for incoming product requests, balancing stakeholder expectations with roadmap priorities and maintaining focus throughout development.

Measure Product Performance: Define and monitor KPIs such as time savings, customer retention, adoption, utilization, reduced cancellations, and revenue growth. Use data and performance insights to continuously improve product outcomes.

Oversee Testing and Launches: Coordinate internal user acceptance testing, stakeholder reviews, product demonstrations, pilot programs, and go-to-market readiness. Ensure product documentation and supporting materials are available to sales, education, and customer success teams.

Drive Cross-Functional Alignment: Partner with engineering, UX, product marketing, sales, customer success, and subject matter experts to ensure successful product delivery, adoption, and continuous improvement.

Requirements:

Professional Experience: At least 5 years of product management experience, including a minimum of 2 years developing and launching AI- or machine learning-powered products in production environments.

Industry Knowledge: Experience with vertical SaaS business management platforms, including hands-on exposure to integrated payment solutions.

AI and Technical Expertise: Strong understanding of AI-driven product development, with an agent-first mindset and the ability to identify tasks that intelligent agents can perform. Technical proficiency to contribute meaningfully to architecture and engineering discussions.

Product Development Skills: Demonstrated ability to collaborate directly with engineers, prototype solutions, make decisions with incomplete information, and deliver valuable product improvements continuously.

Customer-Centric Approach: Ability to quickly understand complex business workflows and develop a strong understanding of salon and spa operations.

Strategic and Analytical Skills: Experience defining product strategies, prioritizing roadmaps, and establishing performance metrics linked to business outcomes, including retention, utilization, adoption, and revenue.

Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts and product value clearly to audiences ranging from operational employees to executives and investors.

Collaboration and Leadership: Strong stakeholder management skills, sound judgment, adaptability, ownership, and the ability to work effectively across multidisciplinary teams.

Preferred Qualifications:

Experience in software companies serving salons, spas, wellness, hospitality, or other appointment-based businesses.

Hands-on experience developing and launching products using LLMs, agentic systems, RAG, or AI-powered workflow automation.

Experience in a growth-stage or private equity-backed SaaS environment transitioning from traditional software to AI-native products.

Understanding of API-first and cloud-native architectures and their implications for product development and scalability.

• Location and Work Authorization: Candidates must reside in the United States and be legally authorized to work in the country. Employment eligibility verification is conducted through E-Verify.

Benefits:

• Paid Time Off: Three weeks of PTO accrued from the first day of employment.

• Paid Holidays: Ten paid holidays annually, plus five paid sick days and one personal day.

• Healthcare Coverage: Subsidized medical, dental, and vision insurance, with coverage available shortly after joining.

• Life Insurance: Company-paid life insurance and Accidental Death & Dismemberment (AD&D) coverage.

• Disability Insurance: Short-term and long-term disability coverage, with the full cost of long-term disability insurance covered by the employer.

• Retirement Plan: 401(k) Safe Harbor plan with a 100% employer match on contributions up to 4%.

• Professional Development: Unlimited access to Udemy online courses to support continuous learning and career growth.

• Remote Work: Remote position offering flexibility for eligible candidates residing in the United States.