The Position
CallRail is looking for a Product Manager to join our team that supports our core integrations, public API and webhooks products.
This is a build role. You’ll ship net-new integrations with platforms our customers depend on — automotive and healthcare tools, scheduling systems, workflow platforms like Zapier — and you’ll deepen the ones we already have. You’ll also own the shared service and framework those integrations run on, and the developer-facing API and webhook surface that thousands of customers and partners build on top of.
The other half of the job is keeping the ecosystem healthy. Integrations break in ways ad campaigns don’t, and you’ll be the person who decides what gets fixed first. That means working shoulder to shoulder with Support, Sales, and Marketing — they hear about problems before dashboards do, they know which integration is blocking a deal, and they need you to tell them what’s coming and when.
This role suits a hands-on, technically fluent PM who wants to ship real integrations, cares about customer product experience, and works in an environment where AI is a daily tool rather than a talking point.
What You'll Do
Build and deepen integrations
- Ship net-new core integrations — new verticals like automotive and healthcare, scheduling and workflow platforms, and the partners our roadmap calls for next.
- Deepen existing integrations past MVP: fill functional gaps, expand data coverage, and make the ones customers already rely on genuinely good.
- Own the shared service and framework every integration inherits — data sync, authentication, error handling, and retries — and the tooling that makes the next integration cheaper to build than the last.
- Own the integrations UI and library: how customers discover, connect, configure, and troubleshoot what we’ve built.
Own the API and webhooks
- Own CallRail’s public API and webhooks as a product, not a byproduct: new capabilities, versioning strategy, deprecation paths, and the developer experience around them.
- Drive parity between our API and webhooks so developers get consistent data and behavior regardless of how they consume it.
- Own API documentation, the developer dashboard, and the administration and billing experience for API access.
- Define and monitor the health metrics developers actually feel — latency, error rates, rate-limit behavior, webhook delivery reliability — and act on them.
Prioritize and triage
- Own the integrations bug queue. Triage incoming issues, and make the reliability work that keeps the ecosystem healthy visible and scheduled rather than invisible and endless.
- Make the call on sequencing net-new work against fixes and migrations, and be able to explain that call to anyone who asks.
- Close the loop with Support — build the intake path that turns ticket patterns into prioritized work, and give them the answers and workarounds they need in the meantime.
- Keep Sales and Marketing ahead of the roadmap: what’s shipping, what’s fixed, what’s still broken, and what they can confidently sell and promote.
Cross-functional
- Write clear, actionable epics, user stories, and acceptance criteria with real technical context and edge cases identified up front.
- Lead discovery with customers, developers, and internal teams to validate problems before scoping solutions.
- Partner with Marketing, Sales, and Customer Experience on launches, enablement, and adoption.
- Represent core integrations and the API in planning cycles and cross-functional initiatives.
What You'll Need
- 3-5 years of product management experience, including meaningful time on integrations, APIs, developer tools, or platform-oriented work.
- Background in marketing tech, communications tools, or call tracking ecosystems.
- A track record of actually shipping B2B SaaS integrations end to end — not just governing a platform others built on.
- Strong technical fluency. You read API documentation comfortably, reason about data models and auth flows, understand webhooks and event delivery semantics, and can scope edge cases with engineers without needing a translator.
- Hands-on experience with public or partner APIs — REST, OAuth, versioning, rate limiting, pagination, and webhook reliability patterns.
- Demonstrated fluency with AI tools (Claude or similar) in your actual day-to-day product work.
- Comfort working directly with Support, Sales, and Marketing — turning their signal into prioritized work and keeping them informed without being asked twice.
- Comfort with the unglamorous half of integration work: bugs, migrations, and reliability — and the judgment to prioritize it against net-new.
- Ability to prioritize clearly across business goals, customer needs, and technical feasibility, and to explain your reasoning to both engineers and executives.
- Experience in Agile teams working closely with engineers and designers.
- Excellent written communication. Integration decisions live or die by how well they’re documented.
- Familiarity with tools we use: Jira, Confluence, Miro, Looker, Fullstory, Figma.
Nice to Have
- Experience building or scaling a developer platform, API program, or developer portal.
- Experience with vertical software ecosystems — automotive, healthcare, home services, or legal.
- Experience with MCP, agent frameworks, or designing APIs intended for AI consumption.
Working With AI at CallRail
AI is core to how our product team operates, and we expect it to be core to how you operate. We use Claude across discovery, spec writing, data analysis, prototyping, and internal tooling, and we’re actively building AI capabilities into the product itself. In this role you will:
- Use AI daily as a working tool — clustering support tickets to find the real bug patterns, drafting and pressure-testing specs, exploring API data, and building throwaway scripts and prototypes to answer questions faster than a meeting could.
- Build your own leverage rather than waiting for it — writing Claude skills, agents, and internal workflows that make you and your team faster.
- Think about CallRail’s platform as something AI agents will consume, not just humans. MCP servers, agent-friendly API design, and tool-calling patterns are increasingly part of what a modern integrations platform is expected to offer, and you’ll help shape our point of view there.
- Stay genuinely current. The tooling changes every few months, and we want someone curious enough to keep up and pragmatic enough to know when a new tool actually helps.
We’re looking for evidence that you’ve already changed how you work because of these tools — not just enthusiasm about them.
If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.
Additional Perks
- Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
- Competitive HSA with company matching
- Paid parental leave
- Flexible vacation policy
- 401K options with company dollar-for-dollar match
- Employee stock options available from day one
- $2,000 annual educational allowance
- Catered lunch every Tuesday * an in-office perk
- MARTA transportation or office parking expenses covered
- Employee charitable donation company match, up to $500 annually
- Regular company outings and events
- Hybrid work options with $500 office stipend to set up your home office
- Designated bike storage
Learn more: https://www.callrail.com/about/
You Are Welcome Here
CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.
*** This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays.
Beginning in January 2027, CallRail will transition to a 3 day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays.
