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Toronto, Ontario, Canada
Onsite
Location:
TorontoAddress:
100 Queens Quay East Toronto, Ontario M5E 1V3 CanadaJob Title:
Product Manager, Customer Experience & EngagementCanada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.
Position Overview:
The Product Manager, Customer Engagement & Experience will lead and drive the strategy, roadmap, and delivery for customer-facing platforms across Email Marketing, Customer Experience, and Service channels. This role is accountable for delivering seamless, connected customer interactions across Salesforce Marketing Cloud (Email), Service Cloud, Clienteling and supporting customer service technologies.
Reporting into the Digital Product leadership team, this role will oversee two Scrum Pods (CRM & Direct Marketing Pod and Customer Experience Pod) and two Product Owners. The ideal candidate is an experienced Product Manager with strong expertise in customer service platforms, marketing technology, and customer journey orchestration, with a proven ability to align stakeholders and deliver measurable business outcomes.
1. Product Strategy & Roadmap Ownership
2. Pod & Team Leadership
3. Customer Engagement & Journey Optimization
4. Stakeholder Collaboration & Alignment
5. Agile & Delivery Execution
6. Data-Driven Decision Making
7. Platform & Capability Ownership
What’s in it For You?
A company built on Canadian roots and heritage
Your work is recognized with a comprehensive and competitive Total Rewards Program
Opportunities for career growth through numerous internal and external programs
Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
Inspiring leaders and colleagues who will lift you up and help you grow
Salary Range:
$102,000.00 - $141,000.00 / yearAbout the salary range: We’re committed to being open and fair about pay. The range provided is intended as a guideline and does not represent a guaranteed offer. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.
Vacancy status: This posting represents an active vacancy for which we are currently hiring.
At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal—it’s the key to unlocking our collective potential, taking us further together.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.