Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley.
Job Overview:
Coupang Eats is a service by Coupang where we deliver quality food, groceries, and everyday essentials to customers’ doors. We build the Customer app, Store app, Courier app, websites for Stores, back office, and operations systems.
As we expand into Quick Commerce, we aim to provide a fast, reliable, and seamless customer experience for on-demand delivery. We are looking for a Product Manager to own key areas of the customer journey and drive improvements in discovery, ordering, and post-order experience for Quick Commerce.
Key Responsibilities:
As a product manager in the Customer domain, you will focus on building and optimizing the end-to-end customer experience for Quick Commerce. You will work closely with engineering, design, data, and business teams to deliver high-impact features.
- Identify opportunities to improve conversion, retention, and overall customer satisfaction in Quick Commerce
- Define product requirements, use cases, and success metrics; manage the full product lifecycle from ideation to launch
- Use data, experimentation (A/B testing), and customer insights to inform product decisions and iterate quickly
- Collaborate with cross-functional teams to deliver seamless and intuitive customer experiences
- Work closely with business stakeholders to incorporate feedback and translate it into scalable product features
- Ensure alignment across teams and drive execution in a fast-paced, ambiguous environment
Qualifications:
- Minimum 3–5 years of experience in product management or related roles
- Experience building and launching customer-facing digital products
- Strong analytical skills with a data-driven approach to problem solving
- Ability to operate effectively in a fast-paced, highly ambiguous environment
- Demonstrated ability to work cross-functionally and manage multiple initiatives simultaneously
- Bias for action and willingness to dive deep into problem solving
- Strong communication and stakeholder management skills
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience
- Business fluency in English
Preferred:
- Experience in e-commerce, food delivery, or Quick Commerce products
- Familiarity with customer journey optimization, growth, or personalization
- Experience with experimentation platforms and A/B testing
- Business fluency in Korean
Recruitment Process and Others:
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job, and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.
- https://rocketyourcareer.usa.coupang.com/privacy-policy
Document Return Policy
- This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.
- A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.
- A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company by email (recruitingops@coupang.com) In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.
- In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.
