What will you do
The Product Manager, EMEA, Controls Service is accountable for innovation, development, and management of service products within the Controls domain in the Europe, Middle East, and Africa (EMEA) region. This role operationalizes global service platforms within the region and is responsible for building and managing region-specific service products using the Rapid Closed Loop (RCLP) new service design process. This role sits within the Global Service Product Management organization and is a key partner to the EMEA domain and leadership teams.
How will you do it
Key Responsibilities
Own and manage a portfolio of service offerings for Building Management Systems, including HVAC controls across commercial buildings
Deploy and operationalize global controls service platforms that include remote monitoring, diagnostics, and predictive maintenance for the EMEA region
Develop and launch region-specific service offerings for BMS and connected building systems, aligned with global product architecture and standards
Serve as the subject matter expert for Controls Service, with deep knowledge of BMS platforms (including Metasys), HVAC control systems, and system integration
Drive execution of Rapid Closed Loop processes to continuously improve and scale service offerings
Partner with sales and field teams to increase service attachment, renewals, and penetration across the installed base of BMS and HVAC controls systems
Represent the voice of the EMEA customer and field organization to inform global product and connected platform strategies
Support continuous improvement initiatives through lean methodologies, including kaizen, problem solving and value stream mapping
Success Measures
Supports region domain service P&L performance, including revenue growth and margin expansion
Delivers on-performance new service introduction (NSI)
Improves service attach/linkage rates across the portfolio
Increases premium (full coverage) service mix
Drives growth in connected assets
What we are looking for
Significant experience in service product management, service operations, service commercial enablement, or product lifecycle management
Strong domain expertise in commercial building systems, including:
Building Management Systems (BMS), such as Metasys or similar platforms
HVAC controls, field controllers, and building system integration
Connected building solutions
Proven track record of bringing service offerings to market for installed building systems and scaling adoption
Experience with lifecycle and service models, including maintenance, remote services, upgrades, and long-term service agreements
Strong cross-functional leadership across engineering, field operations, sales, and digital teams
Solid commercial acumen, including pricing, packaging, and service economics
Proficiency in English, both written and spoken
Willingness and ability to travel 10–25% of the time
Bachelor’s degree in Engineering, Business Administration & Management, or Technology
Experience working with digital or connected solutions
Familiarity with Lean methodologies and tools
! We believe that great talent isn’t limited by location. If you are based near any of our EMEA offices and can effectively collaborate within the region, we welcome your application!
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