About the Role
We are looking for a driven, detail-oriented Product Manager to join our Payments Platform Team within Global Core platform organisation. The payments platform forms the core backbone of our business, processing millions in transaction value while ensuring low latency, bulletproof security, high authorization rates, and regulatory compliance.
In this role, you will work cross-functionally with engineering, fraud & risk, finance, operations, and third-party payment service providers (PSPs). You will help define requirements, optimize checkout and settlement flows, monitor key platform performance indicators, and ship reliable backend infrastructure and payment tools.
Key Responsibilities
1. Product Discovery & Execution
- Collaborate with Principal product manager and engineering leads to break down platform initiatives into clear user stories, acceptance criteria, and technical PRDs (Product Requirement Documents).
- Manage and prioritize the sprint backlog for our payment infrastructure workstreams (e.g., checkout APIs, gateway integrations, payouts, reconciliation).
- Participate in agile ceremonies (daily stand-ups, sprint planning, backlog grooming, and retrospectives).
2. Payment Operations & Partner Integrations
- Work closely with the Finance and Accounting teams to streamline ledger reconciliation, refund processing, and payout tracking.
- Assist in evaluating, integrating, and maintaining connections with payment service providers (e.g., Stripe, Adyen, PayPal), alternative payment methods (APMs), and local banking rails (e.g., ACH, SEPA, UPI, Pix).
3. Data Analytics & Monitoring
- Define, track, and monitor core payments KPIs such as reject, return rates
- Investigate transaction anomalies, settlement discrepancies, recon breaks and gateway downtime in collaboration with site reliability and support teams.
- Conduct exploratory data analysis using SQL/BI dashboards to uncover platform bottlenecks and identify cost-saving routing opportunities.
Requirements & Qualifications
- Experience: 3+ years of professional experience in product management, technical program management, business analysis, or software engineering (ideally within fintech, e-commerce, or SaaS).
- Foundational knowledge of payment lifecycle concepts: bank payments, ACH, RTGS, Real time payments, auth/capture, interchange fees, API, settlement, financial operations and treasury management.
- Technical Aptitude: Strong comfort discussing technical concepts (APIs, webhooks, microservices, databases, system latency) with software engineers.
- Analytical Skills: Hands-on experience querying data with SQL and visualizing trends using tools like Tableau, Looker, or Metabase.
- Problem-Solving: Structured analytical mindset with the ability to diagnose complex edge cases (e.g., intermittent payment timeouts, currency conversion rounding).
- Communication: Exceptional written and verbal communication skills; ability to translate technical complexities into plain business language for cross-functional stakeholders.
- Education: Bachelor’s degree in Computer Science, Engineering, Finance, Economics, or equivalent practical experience.
Must have:
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- Familiarity with regulatory frameworks and standards such as PCI-DSS, PSD2 / Strong Customer Authentication (SCA), or local financial data privacy regulations.
- Prior experience with third-party payment APIs (e.g., Stripe, Braintree, Adyen, Checkout.com).
What Success Looks Like in the First 90 Days
- 30 Days: Develop a solid grasp of our payments architecture, data schemas, third-party vendor relationships, and current backlog.
- 60 Days: Own and deliver your first feature or gateway enhancement end-to-end, writing specs and collaborating with engineers through QA and launch.
- 90 Days: Independently identify payment optimization opportunities (e.g., smart retry logic, reducing authorization drops) and propose a data-backed feature spec.
