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United States
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Manager, Messaging based in the United States
The Product Manager, Messaging will shape the future of enterprise customer engagement by building and scaling a comprehensive messaging platform. This role will drive the development of communication channels and delivery capabilities that help businesses create, manage, and optimize customer interactions across email, SMS, push notifications, in-app messaging, and WhatsApp. Combining strategic product leadership with hands-on execution, the position spans enhancing established products, scaling emerging capabilities, and launching entirely new solutions. The successful candidate will work closely with Engineering, Design, customers, and executives to deliver intuitive, technically robust products that address complex enterprise needs. With significant ownership over revenue goals and go-to-market success, this is an opportunity to make a direct impact in a fast-moving, AI-driven B2B SaaS environment.
Lead product strategy and execution across messaging channels, delivery infrastructure, enterprise controls, and customer engagement capabilities.
Drive the development and launch of web-based messaging experiences, including landing pages, forms, surveys, preference management on custom domains, and web push across major browsers.
Build contact policy capabilities that balance customer messaging volume with campaign priorities, including frequency caps, audience and content-based rules, and intelligent send prioritization.
Develop enterprise-grade features such as multi-business-unit support and approval workflows to help large organizations manage campaigns efficiently.
Expand messaging capabilities across SMS, RCS, WhatsApp, mobile SDKs, and headless in-app experiences.
Enable real-time identity resolution by connecting anonymous and known users so messages reach the right recipients as soon as they are identified.
Lead the development of onsite experiences and experimentation products from initial discovery through validation, go-to-market planning, pricing, and packaging.
Translate complex technical requirements, data models, APIs, and architecture into intuitive product experiences for marketers.
Partner closely with Engineering and Design teams to define priorities, guide execution, and deliver high-quality product solutions through rapid iteration.
Engage directly with customers and executive stakeholders to understand business needs, validate opportunities, and communicate product strategy.
Take ownership of product revenue goals, commercial outcomes, and go-to-market success, ensuring product initiatives deliver measurable business impact.
Strong product management experience, with the ability to lead complex initiatives from early discovery and strategy through development, launch, and optimization.
Excellent systems thinking, with the ability to understand how messaging channels, data models, workflows, and delivery controls interact across a broader platform.
Strong technical depth and the ability to collaborate closely with engineers on architecture, APIs, and data models while translating technical complexity into accessible product experiences.
Exceptional analytical and problem-solving skills, with the ability to quickly understand new domains and navigate ambiguous challenges with clear, structured thinking.
Versatility in managing both mature product capabilities and new products developed from the ground up.
Strong customer focus, including the ability to build meaningful customer relationships, anticipate needs, and translate feedback into product opportunities.
A results-oriented mindset, with a focus on business outcomes, commercial impact, rapid iteration, and successful product adoption rather than simply delivering features.
Excellent cross-functional leadership and communication skills, with the ability to influence Engineering, Design, customers, and executive stakeholders.
Comfort working in a fast-paced, ambitious environment that values ownership, speed, continuous improvement, and collaboration.
Previous experience in messaging or marketing technology is not required; genuine curiosity about the space and the ability to learn quickly are highly valued.
Bonus points:
Experience with messaging channels, mobile SDKs, or customer engagement platforms.
Experience building experimentation or onsite personalization products.
Experience developing products for enterprise customers within a B2B SaaS environment.
Estimated annual base salary range of $240,000–$320,000.
Full-time employment.
Remote work opportunity across North America.