Anchanto – OMS Product Manager Role
Anchanto’s Order Management System (OMS) is a core product that enables customers to manage orders across multiple channels, fulfillment locations, and operational workflows. As omni-channel commerce grows in complexity, customers increasingly expect OMS platforms to support not just order capture, but also orchestration across marketplaces, webstores, stores, warehouses, and partner ecosystems. They require strong capabilities for order lifecycle management, allocation, inventory visibility, fulfillment coordination, returns, exchanges, customer promise management, and integrations with surrounding systems.
To support this evolution, Anchanto needs an OMS Product Manager who can define and drive the OMS roadmap in line with business strategy, customer needs, and market expectations. This role is essential to ensure our OMS remains scalable, configurable, operationally strong, and aligned with modern retail and omni-channel commerce requirements.
Key Responsibilities
Strategy
- Define the product roadmap for Anchanto’s OMS based on organization and product strategy.
- Identify capability gaps and prioritize features based on customer needs, business priorities, and omni-channel retail pain points.
- Balance short-term delivery commitments with long-term platform scalability, flexibility, and configurability.
- Support roadmap decisions across order capture, order management, fulfillment orchestration, store fulfillment, inventory visibility, returns, exchanges, and related omni-channel workflows.
- Evaluate opportunities for ecosystem integrations and operational enhancements that strengthen the OMS value proposition.
- Build product direction around modern retail use cases such as ship-from-store, click-and-collect, multi-node fulfillment, order modification, and cross-channel customer experience.
Execution
- Write detailed PRDs, user stories, workflows, use cases, edge cases, and acceptance criteria for OMS capabilities.
- Define functional and non-functional requirements including performance, scale, usability, security, auditability, reliability, and configurability.
- Review requirements and outputs from team members to ensure completeness, clarity, and implementation readiness.
- Work closely with Engineering and QA through design, development, testing, rollout, and release stabilization.
- Review API-related requirements and define business expectations for validations, status handling, event flows, exceptions, retry behavior, and data mapping where relevant.
- Track dependencies, risks, and trade-offs to ensure smooth execution and delivery discipline.
- Drive NFRs, integration readiness, and governance-related activities across OMS initiatives.
- Ensure product requirements are aligned with real-world retail and omni-channel operational workflows.
Measurement & Success Metrics
- Define and monitor key success metrics for OMS capabilities such as order processing success rate, fulfillment SLA adherence, order visibility, issue trends, user adoption, and customer satisfaction.
- Track release outcomes, defect leakage, support escalations, and customer feedback.
- Use product and operational insights to identify improvement opportunities and guide prioritization.
- Ensure roadmap outcomes create measurable value for customers and internal teams.
- Use data and operational insights to identify gaps, prioritize fixes, and improve product performance.
Stakeholder Collaboration
- Align senior leadership, engineering, operations, implementation, support, and commercial teams on roadmap priorities and delivery plans.
- Work with customers and partners to understand business requirements, operational pain points, and omni-channel challenges.
- Manage senior stakeholder communication with clarity, structure, and confidence.
- Drive decision-making across competing priorities, dependencies, and delivery trade-offs.
- Partner with internal product teams across WMS, Integration, Parcel Tracking, and Store App to ensure end-to-end consistency.
- Work with Sales, KAM, Implementation, Engineering, QA, Product Marketing, and Marketing to support successful adoption of product capabilities being built.
- Engage with customers and retail stakeholders to understand evolving business processes and commerce workflows.
Documentation & Knowledge Sharing
- Own or govern the creation of user guides, API documentation, technical specifications, release notes, FAQs, troubleshooting guides, and self-help materials.
- Ensure documentation is accurate, structured, reusable, and aligned with product releases.
- Conduct training sessions, demos, and knowledge-sharing forums for internal teams and customers where needed.
- Build a strong knowledge base for OMS capabilities, use cases, workflows, and known limitations.
Internal Tooling
- Use and govern product management and collaboration tools such as Aha!, Jira, and Confluence.
- Ensure roadmap visibility, requirement traceability, sprint alignment, and documentation hygiene across tools.
- Maintain structured records of decisions, requirements, dependencies, risks, and release updates.
Customer UAT & Issue Resolution
- Support customer UAT planning and execution for strategic OMS releases.
- Ensure requirements are testable and customer acceptance scenarios are clearly defined.
- Work with Implementation, QA, and customer teams to address UAT feedback and close gaps before launch.
- Support issue triage and prioritization for product and workflow-related gaps.
- Work with Engineering, QA, Support, and Customer Success teams to resolve product issues and improve release quality.
- Review root causes and feed learnings back into roadmap, requirements, and product improvements.
Required Skills & Experience
- 5–9 years of product management, business analysis, or domain product experience, with strong hands-on exposure to Order Management Systems.
- Proven experience in building or managing OMS product capabilities in a SaaS or enterprise software environment.
- Strong omni-channel commerce and retail domain experience.
- Strong understanding of retail operations and order lifecycle management across marketplaces, webstores, physical stores, warehouses, and partner fulfillment networks.
- Good understanding of workflows such as multi-channel order capture, order allocation, store fulfillment, ship-from-store, click-and-collect, returns, exchanges, inventory visibility, and customer promise management.
- Strong experience in writing PRDs, user stories, workflows, acceptance criteria, and non-functional requirements.
- Ability to work closely with engineering teams on APIs, business logic, integrations, configuration models, validations, and operational edge cases.
- Experience working with cross-functional stakeholders across Engineering, QA, Delivery, Support, Customer Success, and Sales.
- Strong stakeholder management and customer-facing experience.
- Strong analytical thinking, prioritization, and problem-solving skills.
- Excellent written and verbal communication with the ability to articulate ideas clearly and crisply.
- Hands-on experience using Aha!, Jira, and Confluence or equivalent tools.
Preferred Qualifications
- 5+ years of experience in e-commerce, retail technology, supply chain, logistics, or B2B SaaS platforms.
- Bachelor’s degree in Engineering, Supply Chain, Operations, Business, Technology, or a related field.
- MBA or postgraduate qualification is preferred.
- Prior experience in SaaS, omni-channel commerce, order management, retail technology, or supply chain technology products is preferred.
- Exposure to warehouse operations, parcel tracking, store operations, and ecosystem integrations is preferred.
- Understanding of architecture, integration platforms, middleware concepts, webhooks, APIs, and enterprise integration design patterns is preferred.
- Familiarity with cloud platforms such as AWS, GCP, or Azure, and microservices architecture is good to have.
- Certifications in Scrum or Agile methodologies are preferred.
- Advanced understanding of business process analysis.
- Expertise with APIs, XML, and JSON is preferred.
- Ability to work effectively as part of a lean team and take ownership of strategic and execution-oriented responsibilities.
- Strong analytical skills with proficiency in data analysis tools and techniques.
- Excellent communication and collaboration skills, with the ability to influence cross-functional teams and stakeholders.
- Detail-oriented with a strategic mindset and a passion for driving product innovation and growth.
