Product Manager, Salesforce

We are seeking a strategic, detail-oriented Product Manager to join our Business Information Systems (BIS) team. This individual will drive the vision, roadmap, and execution of enterprise capabilities supporting our Product Business Systems (PBS), the internal systems that support our Product organization, focusing on two main areas: business systems products and pricing, and software provisioning, usage, and overage.

This role will support both Kaseya’s current operating environment and its future-state transformation. PBS is a newly formed team and growing fast! PBS capabilities are supported across platforms including Salesforce, NetSuite, integrations, and our Kaseya products, including Kaseya One.  

As Kaseya advances its transformation, this role will help guide the transition to a more scalable future-state architecture anchored by Salesforce Revenue Cloud Advanced (RCA), Salesforce Commerce Cloud, Oracle ERP, and related boundary applications.

The ideal candidate will understand how the Lead-to-Cash process works at an Enterprise SaaS company, including configuring Products and Pricing, bundle configurations, and provisioning software licenses through integration tools (MuleSoft, Boomi, etc.), as well as capturing usage and overage in different systems (Salesforce and NetSuite).

This person must be comfortable operating in a fast-paced, dynamic environment with competing priorities, while helping Kaseya simplify legacy processes, strengthen controls, and build scalable PBS capabilities for the future.

Product & Pricing Capabilities in Scope:

• Product Configuration: Product configuration using the Revenue Cloud configurator, Product attribute selection and validation.
• Product Catalog Management: Product creation and onboarding, SKU management, Product hierarchy management, Product master data governance, Oracle synchronization.
• Product Governance: Product intake process, data dictionary management, Integration dependency documentation, revenue recognition and billing metadata
• Pricing Management Capabilities: Pricing Waterfall, Discount Management, Renewal Pricing, Dynamic Pricing, Pricing Governance, Promotions
• Bundle Management Capabilities: Bundle Modeling, Configuration, Ownership Validation, Cart Management, Cross-sell/Upsell, Bundle Pricing

Fulfillment & Provisioning Capabilities in Scope:

• Provisioning Method Management: Automated provisioning, Manual provisioning, Hybrid provisioning, Fulfillment route determination, Platform selection (K1, DPP, Manual Operations)
• Provisioning Exception Management: Provisioning Error Handling, Manual Provisioning, Provisioning Operations
• Tenant & Instance Provisioning: New tenant provisioning, Tenant onboarding, Customer-to-tenant mapping, Multi-tenant support, Instance Management, Instance creation, Instance updates, Instance identity management, Zone and sub-domain assignment
• Entitlement Management: License Provisioning, Entitlement Lifecycle Management
• Usage & Rating: Support for subscription, usage-based, hardware, and one-time products; usage consumption and rating; overage management; and related billing and revenue treatment.

Key Responsibilities:

• Product Ownership & Strategy
  • Define and manage the product roadmap for Product and Pricing, Fulfillment & Provisioning capabilities
  • Serve as the PBS subject matter expert across current and future-state systems, including Salesforce, Salesforce Revenue Cloud Advanced, NetSuite, Oracle ERP, MuleSoft / Oracle Integration Cloud (OIC), Kaseya One, and key boundary applications.
  • Partner with Finance, Billing Operations, Revenue Operations, Sales Operations, Customer Operations, Product, Engineering, Architecture, Security, and IT stakeholders to gather requirements, prioritize features, and deliver scalable business outcomes.
  • Prioritize PBS investments to ensure alignment with corporate strategy, revenue operations priorities, finance transformation goals, customer experience improvements, and NextGen migration objectives.
  • Balance legacy-system investment with future-state transformation by supporting only the legacy enhancements that deliver measurable value, reduce operational risk, or improve migration readiness.
  • Help mature the PBS operating model by simplifying processes, clarifying ownership, improving handoffs, reducing manual intervention, and strengthening governance across teams.
  • Demonstrate strong business acumen with knowledge of managed service providers (MSPs), subscription-based business models, usage-based billing, customer lifecycle processes, and Corporate / BIS systems.
• Lead-to-Cash Lifecycle Execution
  • Lead requirements definition and solution alignment across the Lead-to-Cash (L2C) lifecycle, with a focus on product and pricing setup, order fulfillment and provisioning, entitlements, and usage and overage capture, including downstream impacts on billing, revenue recognition, and reporting.
  • Translate complex business processes into clear system requirements, user stories, acceptance criteria, process flows, and testable outcomes.
  • Ensure product, pricing, order, entitlement, provisioning, and usage data flows are consistent, traceable, and aligned across integrated systems.
  • Partner with technical teams to support integrations between Salesforce, NetSuite, Kaseya One and the rest of the products.
• Agile Delivery
  • Own and manage the product backlog; write clear, actionable user stories and acceptance criteria.
  • Lead sprint planning, backlog refinement, discovery sessions, solution reviews, demos, and Agile ceremonies for assigned PBS workstreams.
  • Ensure timely delivery of features and capabilities aligned to business goals, release milestones, testing readiness, and operational adoption needs.
  • Partner with Scrum Masters, Engineering Leads, QA, Business Process Leads, and Release / PMO teams to remove blockers, manage dependencies, and drive execution.
  • Manage delivery across both business-as-usual (BAU) and NextGen (future-state transformation) workstreams, ensuring clear separation of legacy support, transformation delivery, and migration-readiness activities.
• Cross-Functional Collaboration
  • Work closely with technical leads, engineers, QA, enterprise architecture, fulfillment operations, finance operations and customer support teams to deliver end-to-end solutions.
  • Act as a liaison between business users and technical teams, translating operational pain points and business needs into system requirements and scalable design decisions.
  • Drive alignment across upstream and downstream teams to ensure impacts are understood before changes are introduced into production.
  • Facilitate issue resolution across complex, integrated workflows where ownership spans multiple teams, platforms, or business functions.
• Governance, Risk & Compliance
  • Ensure solutions meet applicable compliance standards, including internal controls, data privacy, and security requirements.
  • Partner with governance, architecture, security, integration, and release management teams to maintain alignment with enterprise policies.
  • Ensure changes include clear documentation, approved requirements, defined business rules, traceable decisions, test coverage, and operational readiness.
• Continuous Improvement
  • Monitor system performance, user adoption, data quality, defect trends, and operational outcomes to identify opportunities to optimize workflows.
  • Identify opportunities to improve efficiency, billing accuracy, customer fulfillment and provisioning, software usage and overage, and operational scalability.
  • Stay current on industry trends, technology innovations, and best practices in subscription management, usage, and overage user experiences.
  • Support Kaseya’s broader transformation goals by helping move from fragmented, manual processes to standardized, automated, and scalable global PBS capabilities.

Required Qualifications:

• 7+ years of experience in product ownership, business systems analysis, CRM systems, revenue operations systems, or enterprise solution delivery roles.
• Proven expertise in Lead-to-Cash, Quote-to-Cash, or subscription lifecycle processes.
• Hands-on experience with software license provisioning and entitlement management, including integrations built on platforms such as MuleSoft or Boomi.
• Experience with usage-based pricing models, including usage capture, rating, and overage management.
• Strong working knowledge of Salesforce CPQ, Salesforce Revenue Cloud / RCA, Software subscription business, payment platforms, integration platforms, or comparable enterprise systems.
• Understanding of integrated system flows across sales, order management, billing, receivables, collections, revenue recognition, and reporting.
• Demonstrated success managing cross-functional Agile teams and driving enterprise-scale projects to completion.
• Strong communication and stakeholder management skills; ability to influence and drive alignment across departments.
• Solid understanding of business process mapping, user experience design, technical integrations, data dependencies, and system controls.
• Ability to navigate evolving transformation plans and a mix of legacy and future-state platforms.

Why Join Us?

This is an exciting opportunity to lead critical initiatives at the intersection of products, technology, and enterprise transformation. You will help shape how Kaseya manages the Lead-to-Cash lifecycle today while building the scalable future-state systems and processes needed to support growth, automation and stronger controls. You’ll work with a high-performing team, be empowered to innovate, and help define the future of Kaseya’s enterprise systems landscape. We also make sure we have fun along the way!