At Vanguard, we believe a great client experience should do more than make investing easier — it should help investors make better decisions and improve their chances of long-term success. The CX Alpha program brings together product management, investment methodology, analytics, user experience, behavioral science, and technology to design and scale digital experiences that encourage positive investing behaviors and create measurable value for clients.
We are seeking a Product Manager to help lead the CX Alpha Tiger Team, a cross-functional team responsible for accelerating high-value experimentation and delivering scalable capabilities across CX Alpha use cases. This role will own and maintain the Tiger Team roadmap, prioritize new opportunities, and partner across the organization to bring behaviorally informed, data-driven client experiences from concept to launch.
This is a strong opportunity for a product leader who is energized by experimentation, comfortable operating in ambiguity, and motivated by building experiences that can create meaningful value for investors.
Responsibilities:
Own and maintain the product roadmap for the CX Alpha Tiger Team, which supports high-value experimentation and capability delivery across multiple investor experience use cases.
Prioritize experimentation opportunities based on client value, strategic importance, feasibility, and expected impact.
Partner with cross-functional teams across digital product, marketing, data and analytics, legal, compliance, and technology to bring new CX Alpha concepts to life.
Translate client needs, behavioral insights, investment methodology, and business priorities into clear product opportunities, hypotheses, and delivery plans.
Help shape the broader CX Alpha vision and ensure Tiger Team priorities align with Personal Wealth’s goals and long-term strategy.
Challenge business and technical partners to think creatively, evaluate options, and drive toward scalable, high-quality solutions.
Refine the team’s lean experimentation toolkit, including the processes, infrastructure, and capabilities needed to test and scale personalized digital interventions.
Improve the CX Alpha operating model by strengthening how the team collaborates with cross-functional partners.
Qualifications:
Undergraduate degree or equivalent combination of training and experience required. Graduate degree preferred.
Minimum of five years related work experience. Two years of leading large cross-functional teams on major organizational projects preferred.
Competencies looking for
Experimentation mindset: Comfort defining hypotheses, testing concepts, learning quickly, and scaling what works.
Relationship orientation: Ability to build trust and influence across product, design, analytics, technology, marketing, legal, compliance, and business partners.
Systems thinking: Ability to look across a complex client experience, connect dependencies, and identify scalable opportunities.
Innovator’s mindset: Curiosity, comfort with ambiguity, and a willingness to challenge existing assumptions in pursuit of better client outcomes.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.