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Remote, Oregon, United States
Remote only
Locations: US (remote), Boston (hybrid), or New York (hybrid) - EST preferred
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast Tables is Toast's reservations and waitlist product. Thousands of restaurants run their dining room on it: reservations, waitlist, and payments, built into the Toast point of sale. Toast Ticketing is the newest part of it. It lets a restaurant or venue sell tickets to its own events (a wine dinner, a comedy night, a holiday pre-order) on its public booking page, take payment, and check guests in at the door.
About this roll* (Responsibilities)
We're looking for a Principal Product Manager to own Toast Ticketing end to end. Ticketing is in open beta: any restaurant on Tables Plus (the paid tier of Toast Tables) can turn it on themselves, guests buy tickets on the restaurant's public booking page, and the host scans them in at the door. The next job is product-market fit, a commercial motion with sales and onboarding, and general availability. This is a senior individual contributor role. You report to the Toast Tables product lead and work day to day with the engineers who build ticketing, a design partner, and go-to-market (GTM) partners in sales, onboarding, and marketing.
You spend a lot of time with customers: on calls, on site, and watching real events get published, sell, and run. The restaurants running events on it talk to us every week, and what they tell us sets the backlog. You have a strong sense for the next right thing to build, and you keep scope tight so the team ships what matters most. You use AI tools every day to prototype, research, analyze data, and check your own thinking.
In this role, you will:
What you'll need to thrive (Requirements)
Special Sauce (Nice to have)
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
#LI-REMOTE
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
