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Greater London, England, United Kingdom
Hybrid
Not Available
Job Brief
At Moneybox, our mission is to give everyone the means to get more out of life. This role will be responsible for our payments & transfers products and features. Ensuring customers can seamlessly and easily navigate and manage their payments and transfers, delivering efficiency and scale as we grow.
We’re an award-winning wealth management platform, helping over 1.5 million people build wealth throughout their lives, whether they’re saving, investing, buying their first home, or planning for the future.
In our Core Product Team, we look after the platforms, intelligence, and propositions that help every customer grow long-term wealth.
We’re guided by our belief that wealth isn’t about the money, it’s about the means to more - more freedom, opportunities, possibilities, and peace of mind.
We’re looking for a Product Manager to join our Core Product Team, helping shape how customers create, manage and execute payments and transfers.
This role will be focused on both improving and enhancing the customer experience and ensuring our operational processes remain efficient and secure. You’ll span design & execution of new features and services, whilst experimenting with journey improvements plus building the back-end functionality and systems that support our infrastructure.
Reporting to the Head of Product for Core, you’ll work closely with Engineering, Design, Compliance, Operations, Marketing, Insight, and Customer Support to identify customer problems, shape product improvements, and deliver simple, effective, and compliant experiences.
This role would suit someone who is customer-focused, structured, analytical, and comfortable working with complex financial products. You don’t need to be a payments expert from day one, but you should be motivated to build strong domain knowledge and help customers feel more confident about navigating their finances.
Own and maintain the Payments & Transfers roadmap, working with the Head of Core Product to ensure priorities are clearly linked to customer needs, business goals, and product strategy.
Identify, frame, and prioritise customer problems, using data, research, customer feedback, operational insight, and commercial context to decide where the team should focus.
Lead product discovery for new opportunities, exploring customer needs, possible solutions, risks, dependencies, and success measures before moving into delivery.
Define clear product requirements, user stories, acceptance criteria, customer outcomes, and success metrics so Engineering, Design, and wider stakeholders are aligned on what we are building and why.
Work closely with Engineering and Design throughout delivery, making trade-offs, unblocking decisions, managing scope, and ensuring the team delivers high-quality customer experiences.
Improve key parts of the Moneybox Payments & Transfers experience, including how customers set up payments, transfer, contribute, understand their progress, and stay engaged over time, plus the back-end operational systems that support these experiences.
Partner with Compliance, Legal, Operations, Marketing, Insight, and Customer Support to ensure product changes are compliant, operationally robust, clearly communicated, and designed with good customer outcomes in mind.
Monitor product performance and customer behaviour, using insight to identify opportunities to iterate, optimise, and improve the experience over time.
Communicate clearly with stakeholders, sharing priorities, progress, decisions, risks, trade-offs, and results in a way that keeps teams aligned.
Essential
3+ years’ experience in Product Management, ideally delivering digital customer experiences that improve conversion, engagement, retention, or customer understanding.
Strong customer and product judgement, with the ability to understand customer needs, break down complex problems, and turn them into useful product experiences.
Strong analytical capability, with confidence using data, research, and customer insight to identify opportunities, define success metrics, and make evidence-led product decisions.
Experience working closely with Engineering and Design teams to define requirements, make trade-offs, and deliver high-quality customer-facing products.
Strong communication and stakeholder management skills, with the ability to explain problems, decisions, risks, and recommendations clearly to different audiences.
Good judgement in a regulated or complex environment, with an understanding of the importance of customer trust, risk management, and good customer outcomes.
High ownership and curiosity, with a proactive approach to driving work forward and a willingness to build knowledge of pensions, retirement, and long-term financial planning.
Nice to have
Experience in fintech, financial services, wealth, payments, transfers, or another regulated environment.
Experience with experimentation, funnel optimisation, behavioural insight, or product-led growth.