Make Every Experience Matter
Viseven is an AI-native Intelligent Experiences Enabler for life sciences, helping pharma and biotech organizations move from fragmented content operations to connected, compliant, and measurable omnichannel engagement with HCPs and patients. By combining proprietary technology — eWizard, eVa, Kheiron, and Lexi — with agentic AI and strategic consulting, we support the full content lifecycle: from creation and MLR validation to localization and omnichannel publishing. Our clients include Top 50 life sciences, pharma, biotech, and medtech companies around the globe.
About the opportunity :
We are looking for an experienced Senior Product Manager to shape the future of two complementary PharmaTech products: Platforce and Kheiron.
Platforce helps pharmaceutical and life sciences companies improve field execution, HCP engagement, commercial operations, and performance intelligence. It supports pharma-specific workflows through its own CRM capabilities and integrations with existing enterprise systems.
Kheiron is an AI-powered field-readiness and training platform that enables pharmaceutical professionals to practice realistic HCP interactions, receive structured feedback, and strengthen commercial effectiveness.
Together, the products address connected challenges across field readiness, customer engagement, execution, and performance. Each also delivers independent value to customers.
We are seeking someone who combines strong software product management expertise with a sound understanding of pharmaceutical commercial operations and enjoys working directly with customers.
Your mission:
Lead the evolution of our products from primarily customer-request-driven development toward a proactive, customer-validated, and commercially focused approach. Initially, you will operationalize our current product strategy and roadmap. As you build market and product knowledge, you will increasingly shape strategy and identify new opportunities for differentiation and growth.
Responsibilities:
- Understand customers and validate opportunities
- Engage directly with pharmaceutical companies, commercial leaders, SFE and Commercial Excellence professionals, and end users.
- Conduct discovery interviews; understand customer workflows, challenges, and unmet needs.
- Use customer research, feedback, and product usage data to validate ideas and test product concepts before development.
- Recognize patterns across customers and distinguish market needs from individual feature requests.
- Shape product strategy and roadmaps
- Translate business objectives and market insight into clear priorities across Platforce and Kheiron.
- Own and continuously refine product roadmap proposals and prioritization rationale.
- Evaluate initiatives against customer value, strategic differentiation, commercial impact, effort, and risk.
- Research competitors and emerging technologies to identify meaningful opportunities for innovation.
- Build a coherent portfolio proposition while preserving the standalone value of each product.
- Partner with the product development team
- Work closely with Project Managers, Business Analysts, engineers, designers, and QA specialists.
- Define customer problems, expected outcomes, functional scope, and success criteria for initiatives.
- Guide Business Analysts in converting validated decisions into actionable requirements and user stories.
- Resolve scope and prioritization trade-offs; review solutions and assess whether delivered features create the expected value.
- Support releases, adoption, and iterative improvement.
- Contribute to commercial product success
- Collaborate with Sales, Marketing, and Customer Success to align product investments with market needs.
- Contribute to product positioning, value propositions, pricing and packaging, launches, and go-to-market initiatives.
- Participate in strategic product conversations, selected demonstrations, and customer-facing presales discussions.
- Identify product-led opportunities to increase adoption, retention, customer value, and revenue growth.
- Define and monitor product success measures, including adoption, engagement, customer satisfaction, and business impact.
Requirements:
- 5+ years of experience managing B2B SaaS or enterprise software products.
- Demonstrated ownership of product discovery, prioritization, roadmap management, and cross-functional delivery.
- Understanding of pharmaceutical commercial operations, ideally including SFE, Commercial Excellence, CRM/CLM, or HCP engagement.
- Ability to translate complex customer problems into scalable software solutions rather than isolated custom features.
- Strong analytical judgment and experience making decisions with qualitative research and product/business metrics.
- Commercial mindset and understanding of how product choices influence differentiation, adoption, and customer value.
- Excellent communication, stakeholder management, and collaboration skills; fluent professional English.
Nice-to-have:
- Experience at a pharmaceutical technology company or pharmaceutical software vendor.
- Familiarity with Veeva, IQVIA, Salesforce, Creatio, or similar enterprise platforms.
- Experience with AI-enabled products, field-force applications, customer engagement technology, or performance analytics.
- Knowledge of US or European pharmaceutical commercial practices.
- Understanding of APIs, integrations, offline/mobile applications, and enterprise SaaS architecture.
- Experience launching products or major capabilities and driving post-launch adoption.
What success looks like in your first six months:
- Establish a structured process for discovery, opportunity validation, and prioritization.
- Deliver a customer-validated roadmap aligned with our strategic and commercial goals.
- Shift development focus toward reusable, differentiated capabilities that create long-term customer value.
- Define clear adoption and value metrics, and use them to drive product improvements.
- Build trusted relationships with pharmaceutical customers and cross-functional colleagues.
- Make product investment decisions more transparent, evidence-based, and tied to business results.
Your work will contribute to solutions that help pharmaceutical companies bring innovations to market faster and improve how healthcare information reaches people globally. We build technology with purpose — because better communication can lead to better health outcomes.
We believe great work happens when people feel supported, trusted, and connected. At Viseven, collaboration, knowledge sharing, and genuine care are part of everyday work — for our teammates, clients, and communities. From charity and sustainability initiatives to an inclusive and supportive environment, we grow stronger together.
We encourage bold ideas, ownership, and continuous growth. Whether it’s leading new initiatives, shaping products, or expanding your expertise, you’ll have the opportunity to make a visible impact and evolve alongside a global organization.
Grow your expertise while shaping communication for the world’s leading pharma brands. Over 50% of our team has been with Viseven for 5+ years. Join us!
