### **About Flick**
[**Flick**](https://flick.art/) is defining the future interface for professional AI-native filmmaking.
* Founded by an engineer who helped build Instagram Stories and an award-winning filmmaker, Flick brings technology and artistry together.
* We are well funded by leading investors, including True Ventures, GV, Lightspeed, and other top-tier VCs.
* Checkout our [**launch video**](https://youtu.be/K1GgsSnwfow?si=taFwiulaMSu3kPNV)
* Award-winning [**AI films**](https://flick.art/showroom) created using Flick
We’re looking for a **Product Operations Intern** to help us bring Flick to filmmakers, creators, and the next generation of storytellers.
### **What you’ll do**
* Work closely with our team on customer support and product feedback.
* You’ll respond to users across email, Discord, and in-app feedback, use PostHog and AI tools to investigate issues, and follow up until they’re resolved.
* You’ll also identify recurring pain points and turn them into clear bug reports and short PRDs for our engineering team.
### **What we’re looking for**
* **Responsiveness and follow-through matter most.**
* You communicate clearly, reply promptly during agreed working hours, and keep users updated on open issues.
* You’re detail-oriented, curious about AI and creative tools, and comfortable checking facts and asking for help when needed.
* Experience in customer support, community management, or product testing is a plus.
### Nice to have
* **Experience working directly with users.** You’ve managed a community, helped run a student organization, worked in customer support or product testing, or run a small project of your own. You know how to respond to questions, handle concerns, and follow through.
* **Clear, empathetic written.** You can understand where users are getting stuck and explain next steps in simple language, beyond copying a template.
* **Proactive and organized.** When you can’t resolve an issue yourself, you gather the relevant information, involve the right person, and track progress without needing constant reminders.
* **A hands-on interest in products.** You’re willing to reproduce bugs, explore PostHog, and try AI tools. Experience with video production or AI creation is a strong plus.
* **Judgment.** You can distinguish between a usability question, a product bug, and a result that doesn’t meet expectations. You verify uncertain information and avoid promising refunds or fix timelines without confirmation.
### **What you’ll gain**
* Direct experience supporting a global community of AI creators.
* Close collaboration with our founders, product team, and engineers.
* Ownership of projects that improve the user experience.
* Practical experience building and evaluating AI-assisted support workflows.
### **How We Work**
* **Ownership** is key, real responsibility, and autonomy
* Remote, flexible, async-friendly
* We value **responsiveness** — **speed and communication matter**
Visa sponsorship is not available for this role.
