Product Operations Specialist – Business Systems Analyst (Fixed Term Contract)

Responsiblities:

Requirements Gathering & Business Analysis 

• Collaborate with global stakeholders (Product, Pricing, Finance, Sales, Operations) to gather, analyse, and document business and system requirements for product catalogue, SKU, and pricing configuration. 

• Question the “as is” and explore options for the “to be”, recognising that what is being asked for is not always what is needed. 

• Act as a liaison between your team, the Enterprise Applications team (e.g. developers, IT architects) and business stakeholders to ensure requirements are accurately understood and implemented. 

Product & Pricing Catalogue Management 

• Enable a gradual roll out of market-specific catalogue configurations, ensuring product structures, rules, naming conventions, and descriptions are consistent, accurate, and aligned to Keyloop standards. 

• Coordinate price book and lifecycle management for each new product or regional market launch. 

• Support testing & acceptance of catalogue and pricing changes, working with development and test teams to close defects. 

Business Process Analysis 

• Analyse current product and pricing processes to identify gaps, inefficiencies, and opportunities for automation or optimisation. 

• Work with stakeholders to optimise processes across catalogue management, pricing governance, and quote-to-cash systems. 

• Create epics, user stories, use cases, process maps, and data flow diagrams tailored to product and pricing systems. 

• Assist in the development of test cases and testing procedures for new or updated product and pricing configurations. 

• Develop and maintain user manuals, system documentation, and training materials for product and pricing systems. 

Data Quality, Reporting & Governance 

• Define and enforce data quality standards across the product catalogue, pricing configuration, and programme tracking artefacts. 

• Run regular data health checks, surfacing anomalies and driving remediation. 

• Document programme processes, decisions, and operating models in Confluence to create an enduring source of truth. 

• Provide clear, timely communication to stakeholders regarding product and pricing changes, expected impacts, timelines, and training, to ensure smooth adoption

Essential skillsets & experience:

• 2–4 years of experience in Product Operations, Programme Management or Business Analysis within a software development environment. 

• Demonstrable experience supporting multi-market product rollouts or large cross-functional programmes. 

• Demonstrable experience of actively using AI tools day-to-day (e.g. Copilot, Claude) to speed up analysis/documentation 

• Knowledge of product lifecycle management and software development processes, including Agile methodologies. 

• Strong analytical skills with experience defining and tracking programme KPIs and operational metrics. 

• Proficiency with workflow and collaboration tools (Jira, Confluence, or similar). 

• Strong written and verbal communication skills, with the ability to tailor messaging to different audiences and seniority levels. 

• A proactive, detail-oriented mindset with a focus on execution, problem-solving, and pace. 

• Strong organisational and time-management skills, with the ability to handle multiple workstreams across markets simultaneously. 

Preferred/Desirable skillsets:

• Familiarity with CRM systems (Salesforce), Billing systems (Netsuite), and product configuration / pricing / quoting tooling. 

• Exposure to the automotive, SaaS, or B2B enterprise technology sectors. 

• Business analysis certification or familiarity with industry-standard frameworks (e.g. BABOK, BPMN). 

• Familiarity with data visualisation tools (e.g. Power BI, Tableau) for reporting and insights. 

• Proven ability to work effectively with global, multi-cultural, cross-functional stakeholders. 

• Experience working with hub or regional operating models across multiple geographies.